Common use of SUBSCRIBER MANAGEMENT SYSTEM Clause in Contracts

SUBSCRIBER MANAGEMENT SYSTEM. (a) The Operator will maintain throughout the Term and for twelve (12) months thereafter (or such longer period as required by law) sufficient records to enable the Broadcaster to verify the Monthly Subscriber Reports supplied by Operator, the payments due to the Broadcaster hereunder and Operator’s compliance with the Broadcaster’s anti- piracy obligations as set out in Schedule 2 of this Agreement. (b) The Operator will maintain at its own expense a SMS capable of, at a minimum,: (i) maintaining a computerized customer database capable of recording adequate details of each Subscriber, including name, address, chosen method of payment and billing; (ii) administering subscriptions of Subscribers by producing and distributing contracts for new Subscribers and setting up and maintaining an infrastructure whereby Subscriber contracts are collected and recorded in the SMS database for ongoing administration; (iii) handling all ongoing administrative functions in relation to Subscribers, including, without limitation, billing and collection of subscription payments, credit control, sales enquiries and handling of complaints; (iv) administering payments of any commission fees from time to time payable to the Operator’s authorised agents for the sale to Subscribers of the Packages; (v) obtaining and distributing receivers and smartcards, if applicable, to Subscribers, and issue replacement smartcards from time to time in its discretion; and (vi) enable new Subscribers via the SMS over-the-air addressing system and disable defaulting Subscribers from time to time in its discretion.

SUBSCRIBER MANAGEMENT SYSTEM. (a) 14.1 The Operator will maintain throughout the Term and for twelve (12) months thereafter (or such longer period as required by law) sufficient records to enable the Broadcaster to verify the Monthly Subscriber Reports and other Reports supplied by Operator, the payments due to the Broadcaster hereunder and Operator’s compliance with the Broadcaster’s anti- anti-piracy obligations as set out in Schedule 2 of this Agreement. (b) 14.2 The Operator will maintain at its own expense a SMS which should be fully integrated with the CAS capable of, at a minimum,: (i) 14.2.1 maintaining a computerized customer database capable of recording adequate details of each Subscriber, including name, address, chosen method of payment and billing; (ii) 14.2.2 administering subscriptions of Subscribers by producing and distributing contracts for new Subscribers and setting up and maintaining an infrastructure whereby Subscriber contracts are collected and recorded in the SMS database for ongoing administration; (iii) 14.2.3 handling all ongoing administrative functions in relation to Subscribers, Subscribers including, without limitation, billing and collection of subscription payments, credit control, sales enquiries and handling of complaints; (iv) 14.2.4 administering payments of any commission fees from time to time payable to the Operator’s authorised authorized agents for the sale to the Subscribers of the programming Packages; (v) 14.2.5 obtaining and distributing receivers and smartcards, if applicable, to Subscribers, Subscribers and issue issuing replacement smartcards from time to time in at its discretion; and (vi) enable 14.2.6 enabling new Subscribers via the SMS over-the-air addressing system and disable defaulting Subscribers from time to time in at its discretion.

SUBSCRIBER MANAGEMENT SYSTEM. (a) The Operator will maintain throughout the Term and for twelve (12) months thereafter (or such longer period as required by law) sufficient records to enable the Broadcaster to verify the Monthly Subscriber Reports supplied by Operator, the payments due to the Broadcaster hereunder and Operator’s compliance with the Broadcaster’s anti- piracy obligations as set out in Schedule 2 of this Agreement. (b) The Operator will maintain at its own expense a SMS capable of, at a minimum,: (i) maintaining a computerized customer database capable of recording adequate details of each Subscriber, including name, address, chosen method of payment and billing; (ii) administering subscriptions of Subscribers by producing and distributing contracts for new Subscribers and setting up and maintaining an infrastructure whereby Subscriber contracts are collected and recorded in the SMS database for ongoing administration; (iii) handling all ongoing administrative functions in relation to Subscribers, including, without limitation, billing and collection of subscription payments, credit control, sales enquiries and handling of complaints; (iv) administering payments of any commission fees from time to time payable to the Operator’s authorised agents for the sale to Subscribers of the Packages; (v) obtaining and distributing receivers and smartcards, if applicable, to Subscribers, and issue replacement smartcards from time to time in its discretion; and (vi) enable enabling new Subscribers via the SMS over-the-air addressing system and disable defaulting Subscribers from time to time in its discretion.