Subscription and Support. Subscription is included in the Customer’s license of the Licensed Programs for one (1) year when the Customer has purchased the license or for the term of the Agreement when the Customer is renting the license. For the purchased license the subscription can be extended after the first year by paying an annual maintenance fee. Subscription includes free updates and new software versions and releases of Licensed Program and any Documentation. Subscription also includes fixes for the standard products of the Licensed Programs and such fixes will normally be provided as part of the new versions. Any such new updates, new versions and releases are regarded as a part of the Licensed Programs. For fixes and updates to customized versions of the Licensed Programs and/or any installation or configuration work Symetri will charge the Customer according to Symetri’s terms and conditions for consulting services. Symetri offers support subject to separate Support Terms.
Subscription and Support a) For each Program license with Subscription and Support in effect, IBM will:
Subscription and Support. This Agreement covers the terms and conditions that apply and govern when You purchase Subscription and/or Support.
Subscription and Support. Client shall be invoiced annually for Support Fees as set forth in Table 3.2 (Subscription Term Fees and Credits).
Subscription and Support. 11.1 Subscription & Support (“S&S”) Service is provided for the Named Application(s) during the License Term, including:
Subscription and Support a. SUPPORT SERVICES. PNC agrees to provide the Client with the support services described herein (“Support,” as defined above). Support services will only be provided on supported releases. PNC will support the two most recent releases of each PNC product purchased or licensed by Client. Client must upgrade or allow PNC to upgrade the site to a supported release to continue receiving Support services.
Subscription and Support. 11.1 Subscription & Support (“S&S”) Service is provided for the Named Application during the License Term, including: (i) Access to Software, Documentation and Updates; (ii) Access to the Extend repository of curated Software extensions, such as templates, scripts, rules, analyzers; and (iii) Access to CAST Support team for technical assistance and incident resolution, as set forth in S&S Service Appendix.
