Common use of Successful Install Monthly Percentage per service Type Clause in Contracts

Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA 30 Coordinated/Managed Project InFRaM 45 Coordinated/Managed Project InSBET 30 Coordinated/Managed Project InSBEP 30 Coordinated/Managed Project InSBEPM 45 Coordinated/Managed Project Secure Cloud Interconnect (SCI) 45 Coordinated/Managed Projects Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidder’s Objectiv e Commitment (S or P) InFRA N/A ≥ 90% ≥ 95% S InFRaM N/A ≥ 90% ≥ 95% S InSBET N/A ≥ 90% ≥ 95% S InSBEP N/A ≥ 90% ≥ 95% S InSBEPM N/A ≥ 90% ≥ 95% S Secure Cloud Interconnect (SCI) N/A ≥ 90% ≥ 95% P

Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA Option Dedicated DS1 Access Transport (1.4.2.2.2.1) 30 Coordinated/Managed Project InFRaM Dedicated DS3 Access Transport (1.4.2.2.2.2) 45 Coordinated/Managed Project InSBET ISDN PRI on DS1 Access Transport (1.4.2.2.2.3) 30 Coordinated/Managed Project InSBEP 30 Long Distance Domestic Calling (1.4.2.3.5) 1 100 lines or more; Coordinated/Managed Project InSBEPM 45 Coordinated/Managed Project Secure Cloud Interconnect (SCI) 45 Coordinated/Managed Projects Objective (sObjective(s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval committed interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Basic (B) (Calendar Days) Standard (S) (Calendar Days) Premier (P) (Calendar Days) Bidder’s Objective Commitment (B, S or P) Long Distance Domestic Calling N/A ≥ 90% ≥ 95% S LD DS1 Access Transport N/A ≥ 90% ≥ 95% S LD PRI on DS1 Access Transport N/A ≥ 90% ≥ 95% S LD DS3 Access Transport N/A ≥ 90% ≥ 95% S Rights and Remedies Per Occurrence: Objective 1: Individual Service RequestsRequest: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per same service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidder’s Objectiv e Commitment (S or P) InFRA N/A ≥ 90% ≥ 95% S InFRaM N/A ≥ 90% ≥ 95% S InSBET N/A ≥ 90% ≥ 95% S InSBEP N/A ≥ 90% ≥ 95% S InSBEPM N/A ≥ 90% ≥ 95% S Secure Cloud Interconnect (SCI) N/A ≥ 90% ≥ 95% P.

Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (S or P) Web Conferencing Named Hosts – per seat 1-50 seats N/A ≥ 90% ≥ 95% P Web Conferencing Named Hosts – per seat 51-200 seats N/A ≥ 90% ≥ 95% P Web Conferencing Named Hosts – per seat over 200 seats N/A ≥ 90% ≥ 95% P 2.3.6.1 Provisioning (M-S) SLA Name: Provisioning Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA 30 Web Conferencing Named Hosts – per seat 1 - 50 seats 5 Coordinated/Managed Project InFRaM 45 Web Conferencing Named Hosts - per seat 51 - 200 seats 10 Coordinated/Managed Project InSBET 30 Web Conferencing Named Hosts – per seat over 200 seats 15 Coordinated/Managed Project InSBEP 30 Coordinated/Managed Project InSBEPM 45 Coordinated/Managed Project Secure Cloud Interconnect (SCI) 45 Coordinated/Managed Projects Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Occurrence:‌‌ Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidder’s Objectiv e Commitment (S or P) InFRA N/A ≥ 90% ≥ 95% S InFRaM N/A ≥ 90% ≥ 95% S InSBET N/A ≥ 90% ≥ 95% S InSBEP N/A ≥ 90% ≥ 95% S InSBEPM N/A ≥ 90% ≥ 95% S Secure Cloud Interconnect (SCI) N/A ≥ 90% ≥ 95% P.

Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA 30 Coordinated/Managed Project InFRaM 45 Coordinated/Managed Project InSBET 30 Coordinated/Managed Project InSBEP 30 Coordinated/Managed Project InSBEPM 45 Coordinated/Managed Project Secure Cloud Interconnect (SCI) 45 Coordinated/Managed Projects Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Basic (B) Standard (S) Premier (P) Bidder’s Objective Commitment (S or P) InFRA N/A ≥ 90% ≥ 95% S InFRaM N/A ≥ 90% ≥ 95% S InSBET N/A ≥ 90% ≥ 95% S InSBEP N/A ≥ 90% ≥ 95% S InSBEPM N/A ≥ 90% ≥ 95% S Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidder’s Objectiv e Commitment (S Xxxxxx understands the Requirement and shall meet or P) InFRA N/A ≥ 90% ≥ 95% S InFRaM N/A ≥ 90% ≥ 95% S InSBET N/A ≥ 90% ≥ 95% S InSBEP N/A ≥ 90% ≥ 95% S InSBEPM N/A ≥ 90% ≥ 95% S Secure Cloud Interconnect (SCI) N/A ≥ 90% ≥ 95% Pexceed it? Yes X No

Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA 30 NBCC Services N/A Coordinated/Managed Project InFRaM 45 Digital Customer Experience N/A Coordinated/Managed Project InSBET 30 Callback for NBIVR IP HICR Setup N/A Coordinated/Managed Project InSBEP 30 Callback for NBIVR IP Hosted Intelligent Contact Virtual Queuing Application N/A Coordinated/Managed Project InSBEPM 45 NBIVR Service Direct Data Connect (DDC) N/A Coordinated/Managed Project Secure Cloud Interconnect (SCI) 45 Coordinated/Managed Projects Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidder’s Objectiv e Objective Commitment (S or P) InFRA NBCC Services N/A ≥ 90% ≥ 95% S InFRaM P Digital Customer Experience N/A ≥ 90% ≥ 95% S InSBET P Callback for NBIVR IP HICR Setup N/A ≥ 90% ≥ 95% S InSBEP P Callback for NBIVR IP Hosted Intelligent Contact Virtual Queuing Application N/A ≥ 90% ≥ 95% S InSBEPM N/A ≥ 90% ≥ 95% S Secure Cloud Interconnect P NBIVR Service Direct Data Connect (SCIDDC) N/A ≥ 90% ≥ 95% P

Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA MAE Service 30 Coordinated/Managed Project InFRaM 45 Coordinated/Managed Project InSBET Router Service 30 Coordinated/Managed Project InSBEP Ethernet Network Service (ENS) 30 Coordinated/Managed Project InSBEPM 45 Coordinated/Managed Project Secure Cloud Interconnect (SCI) 45 Coordinated/Managed Projects Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidder’s Objectiv e Bidders Objective Commitment (S or P) InFRA MAE Service N/A ≥ 90% ≥ 95% S InFRaM N/A ≥ 90% ≥ 95% S InSBET N/A ≥ 90% ≥ 95% S InSBEP N/A ≥ 90% ≥ 95% S InSBEPM N/A ≥ 90% ≥ 95% S Secure Cloud Interconnect P Ethernet Network Service (SCIENS) N/A ≥ 90% ≥ 95% P Managed Router Service N/A ≥ 90% ≥ 95% P Service Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B or S) MAE Service 6 hours 4 hours N/A B Ethernet Network Service (ENS) 6 hours 4 hours N/A B Managed Router Service 6 hours 4 hours N/A B

Successful Install Monthly Percentage per service Type. The Contractor shall sum all individual Service Requests per service, as listed below, meeting the objective in the measurement period (per month) and divide by the sum of all individual Service Requests due per service in the measurement period and multiply by 100 to equal the percentage of Service Requests installed on time. The Contractor must meet or exceed the objective below in order to avoid the rights and remedies. Service (Features must be installed in conjunction with the service except when listed below) Committed Interval Calendar Days Coordinated/Managed Project InFRA 30 Coordinated/Managed Project InFRaM 45 Coordinated/Managed Project InSBET 30 Coordinated/Managed Project InSBEP 30 Coordinated/Managed Project InSBEPM 45 Coordinated/Managed Project Secure Cloud Interconnect (SCI) Managed Router Service 45 Coordinated/Managed Projects Project Comcast Business DDoS Mitigation Service NA Coordinated/Managed Project Objective (s): Objective 1: Individual Service Request: Service installed on or before the Committed Interval or negotiated due date. Objective 2: Successful Install Monthly Percentage per Service: Rights and Remedies Per Occurrence: Objective 1: Individual Service Requests: 50 percent of installation fee credited to Customer for any missed committed objective. Monthly Aggregated Measurements: Objective 2: 100 percent of the installation fee credited to Customer for all Service Requests (per service type) that did not complete on time during the month if the Successful Install Monthly Percentage is below the committed objective. Basic (B) Standard (S) Premier (P) Bidder’s Objectiv e Objective Commitment (S or P) InFRA N/A ≥ 90% ≥ 95% S P InFRaM N/A ≥ 90% ≥ 95% S P InSBET N/A ≥ 90% ≥ 95% S P InSBEP N/A ≥ 90% ≥ 95% S P InSBEPM N/A ≥ 90% ≥ 95% S Secure Cloud Interconnect (SCI) P Managed Router Service N/A ≥ 90% ≥ 95% P Comcast Business DDoS Mitigation Service N/A ≥ 90% ≥ 95% P Service Basic (B) Standard (S) Premier (P) Bidder’s Objective Commitment (B or S) Managed Internet Service 6 hours 4 hours N/A B Managed Router Service 6 hours 4 hours N/A B Comcast Business DDoS Mitigation Service 6 hours 4 hours N/A B