Common use of Support and Maintenance Clause in Contracts

Support and Maintenance. Email support between 9 am and 5 pm Monday to Friday excluding NI public holidays. Correction of critical errors or assistance to overcome specific software problems but excluding: defects or errors resulting from any modifications made by any person other than Us; any version of the IP other than the current release; incorrect use of the IP or operator error; any fault in the equipment or in any programs used in conjunction with the IP; defects or errors caused by the use of the IP on or with equipment or programs not supplied by or approved in writing by Us provided that for this purpose any programs designated for use with the IP shall be deemed to have Our written approval; and Information on availability of new versions of software. We may make an additional charge for any services provided by Us: at Your request but which do not qualify under the error correction service by virtue of any of the exclusions referred to above; or at Your request but which We find are not necessary. SCHEDULE 2