Support and Management Services Sample Clauses
The Support and Management Services clause defines the obligations of a party to provide ongoing assistance and oversight related to the products or services delivered under the agreement. Typically, this clause outlines the scope of support, such as help desk availability, response times, maintenance activities, and escalation procedures for issues. By clearly specifying the level and type of support and management to be provided, this clause ensures that both parties have aligned expectations and helps prevent disputes over service quality or responsibilities.
Support and Management Services. If you live in Independent Senior Living (sheltered) accommodation you must accept and pay the support and management service provided there. For example, the emergency alarm/call system installed in the property. You must pay for these services in a charge that forms part of your rent.
Support and Management Services. ICUK will install the Software detailed in the product specification onto the Hardware in our standard configuration free of additional charge.
Support and Management Services. 6.1 We will install the Support Software onto the Customer Equipment defined in the Schedule.
6.2 The Company will provide the Customer with such technical advice by telephone, email or web support portal as shall be necessary to resolve the Customer's difficulties and queries in using the Customer Equipment and/or supported operating systems as defined in the Schedule.
6.3 We will endeavour to apply security patches or take mitigating action such as blocking certain network traffic to maintain the integrity of the Customer Equipment when we are made aware of security vulnerablity in supported operatring systems which we deem a threat. We do not warrant that the Software will be free from defects or vulnerablities nor that supported operatring systems will be free from unauthorised users or hackers.
6.4 We are not obliged to:
6.4.1 install onto the Customer Equipment any additional software or modify the configuration of existing software;
6.4.2 fix any hardware related problems;
6.4.3 fix or advise on any matters not related to the supported Customer Equipment;
6.4.4 fix or otherwise advise on recurring problems where previous recommendations have not been implemented;
6.4.5 offer technical support for application specific issues such as specialised business applications or any other such issue; The Customer acknowledges that should we agree to do so, a separate charge may be made.
Support and Management Services. Depending upon the specific Service(s) selected from sections (a)-(h) below, Customer acknowledges the requirement to have, as applicable, Customer-provided Equipment and Customer-provided Software covered under a valid maintenance contract with the original equipment/software manufacturer for 24 x 7 x 365 support with four (4) hour onsite response time in order to be eligible for this Service. In the event that Customer elects to contract for maintenance services with a vendor other than the original equipment/software manufacturer. Customer is responsible for resolution of all issues arising as a result thereof and associated obligations.
Support and Management Services. We will install the Software detailed in the product specification onto the Hardware in a standard configuration free of additional charge.
Support and Management Services. 7.1 ICUK will install the Software detailed in the product specification onto the Hardware in our standard configuration free of additional charge.
7.2 ICUK will endeavour to apply security patches or take mitigating action such as blocking certain network traffic to maintain the integrity of the Server when we are made aware of security vulnerability in Software installed as standard which we deem a threat considering the intended use of the Services for web site hosting. ICUK do not warrant that the Software will be free from defects or vulnerabilities nor that the Server will be free from unauthorised users or hackers.
7.3 ICUK are not obliged to install onto the Server any additional software for you or modify the configuration of existing software from its default. The Reseller acknowledges that should we agree to do so, a charge may be made to cover employee time.
7.4 ICUK provide technical support relating to the Server and Software physically functioning. We do not offer technical support for application specific issues such as CGI programming, HTML or any other such issue.
7.5 ICUK do not provide technical support for the Resellers Customers / End Users.
7.6 ICUK obligation to provide support and management services will not extend to:
7.6.1 Software or systems not installed as standard by ICUK.
7.6.2 Software or systems configured or modified by the reseller other than through the provided web based control panel.
7.6.3 Correction of faults arising from your failure to comply with instructions and or recommendations provided by ICUK directly or through documentation and manuals supplied.
7.6.4 Rectification of lost or corrupted data.
7.7 ICUK may at any time and from time to time improve, correct or otherwise modify all or any of the Services (including substituting Software and/or Server with software or equipment of similar specification) provided that such modification does not materially affect provision of the Services to the Reseller. We will endeavour to give you reasonable notice of any such modification, where this is reasonably practicable.