Support Availability Clause Samples

Support Availability. Cinax shall provide reasonable telephone and e-mail support for the Engine between the hours of 8:30 a.m. and 5:00 p.m., Pacific Standard Time, excluding weekends and Canadian statutory' holidays, to Digital LAVA only.

Support Availability. Technical support is available 24/7 via web, e-mail, and by phone.

Support Availability. RingCentral will maintain technical support via telephone and web access twenty-four (24) hours per day, seven (7) days per week and three hundred sixty-five (365) days per year.

Support Availability. FORM OF SUPPORT AVAILABILITY

Support Availability. Licensor will provide Licensee with email, telephone and web-based support during normal business hours, which currently are Monday through Friday (excluding holidays) from 7:30 a.m. through 6:00 p.m. Eastern time. Licensor reserves the right to change its normal business hours and will notify Licensee of any such changes. In addition, product upgrades, training and support documents, and Licensor’s online product knowledge base for answers to frequently asked questions are available at Licensor’s Online Service Center 24 hours a day, seven days a week.

Support Availability. SELLER Business Hours for post sales technical support are between the hours of 9 AM and 5 PM, CST, Monday thru Friday, excluding holidays.

Support Availability. BookWise Solutions Limited support is available during normal office hours. This is Monday to Friday, 9:00 to 17:30, excluding public holidays.

Support Availability. 2.1. Support. Vertalo will provide support to Customer and Customer Users through Vertalo’s generally available phone support system and any other support platform made generally available to Vertalo’s customers. Except as expressly provided in this Section 2 or as may otherwise be provided under a written support agreement entered into between Vertalo and Customer, Vertalo is under no obligation to support the Vertalo Services in any way, nor to provide any modification, error correction, bug fix, new release or other update (each an “Update”) for the Vertalo Services. In the event Vertalo, in its sole discretion, supplies or makes available any Update to Customer, such Update shall be deemed to be part of the Vertalo Services and shall be subject to the terms and conditions of this Agreement. During the Term, Vertalo will provide Customer with copies of each Update for the made generally available by Vertalo to its customers.

Support Availability. 16.1. Where the Customer has 3rd Party suppliers involved with their Customer IT Network it is the responsibility of the Customer to provide the Supplier with all relevant contact details and authority to deal with these 3rd Party Suppliers on behalf of the Customer. Failure to provide this information could limit the Support provided to the Customer. the Supplier cannot be held responsible where this information has not been provided and a Customer support issue remains unresolved. 16.2. Planned maintenance (e.g. Server re-boots) can be scheduled for Out of Hours Periods at no extra cost to Customers with a support agreement that provides for such. Otherwise, all planned maintenance will take place within the Monday to Friday normal working day Support Hours. 16.3. When an On-Site Support visit is required, it will take place in accordance with the Response and Acknowledgement Times available within the SLA within this agreement. Consequently there is no guarantee that an On-site Support visit will commence immediately at the start of the next standard hours period (9.00AM). 16.4. Due to heavy road traffic and other unforeseen travelling difficulties the Supplier cannot guarantee an On-Site visit will start at the specified time and cannot be held responsible if an On-Site engineer arrives late at the customer site.