E-Mail Support. Customers may contact LogRhythm support via email 24 hours a day, 7 days a week. Support emails may be sent to xxxxxxx@xxxxxxxxx.xxx.
E-Mail Support. For the term of this Agreement, RCDevs shall provide e-mail support in the following manner: Queries for specific technical problems and failures are possible at any time. For this purpose, the Licensee will generally send a message indicating the exact problem description and a classification in the following priority and error levels: • Level A Error (system does not work): means an Error, which (i) renders the Software inoperative; or (ii) substantially degrades performance; or (iii) causes any major feature to be unavailable or substantially impaired; or (iv) causes a complete failure of the Software. Level A Error will prohibit the Licensee from using complete Software or its main functions. • Level B Error (system works with limited functions): means an Error, which degrades the performance of the Software or restricts the Licensee’s use of the Software. Level B Error will prohibit the Licensee from using one or more of the functionalities of the Software that cannot be considered as main functionalities, or other problems having moderate impact on Software. • Level C Error (system basically working with errors/problems with specific functions): means an Error, which causes only a minor impact on the use of the Software. Level C Errors will be minor, not belonging to Level A or Level B. RCDevs ensures the following response times (via telephone or e-mail): • Level A: Response within the next working day (Monday – Friday, 9 a.m. until 5 p.m. Luxembourg local time excluding Luxembourg public holidays). RCDevs shall allocate resources to work continuously during normal office hours to solve the problem as soon as possible and provide a Fix for the Error. If the Error can be circumvented by a Workaround, this will be communicated to the Licensee, and the Error will be re-classified accordingly. • Level B: Response within the working day after next (Monday – Friday, 9 a.m. until 5 p.m. Luxembourg local time excluding Luxembourg public holidays). RCDevs shall exercise commercially reasonable efforts to provide a Fix for the Error. • Level C: Response within the next five days (Monday – Friday, 9 a.m. until 5 p.m. Luxembourg local time excluding Luxembourg public holidays). RCDevs may include the Update or Fix for the Error in the next Update or New Version of Software. Exclusively applicable is the local time at the seat of RCDevs. Exclusively applicable regarding holidays are the legal holidays at the seat of RCDevs. RCDevs may supply solutions for report...
E-Mail Support. The supplier will provide email support during normal business hours, from 9:00 am to 5:00 pm, Monday to Friday, Western European Time, excluding holidays. This support includes the opportunity to consult with a member of the IrisBG technical support staff, which can assist the customer with the capabilities, functionality and characteristics of the software and provide basic problem resolution assistance as required. This assistance does not cover training or consulting services. Contact information can be found on our website at xxx.xxxxxx.xxx.
E-Mail Support. If purchased separately, then alternatively, Customer may submit technical inquiries to Provider via e-mail, at the following e-mail addresses support@Sphere Xxxxxx.xxx. Provider will respond to e-mails as detailed in the response time tables below, however, Xxxxxxxx agrees and acknowledges that there may be delays in responses to inquiries submitted via e-mail.
E-Mail Support. E-mail Support is available via e- mailing xxxxxxx@xxxxxxxxxxxxxxx.xxx. No additional fees will be charged for e-mail support.
E-Mail Support. ATEME will provide You with e-mail support in English language with respect to the use of the Software Products. Inquiries should be sent to xxxxxxx@xxxxx.xxx
E-Mail Support. Technical Support can also be accessed via electronic mail. Generally, this is used as a backup in the case the customer is unable to access the support web site for online issue submission. In general, customers should use the online web submission form. The email address for support could be sxxxxxx@xxxxxxxxx.xxx as an example.
E-Mail Support. Rezilion responds to support requests sent via email. The email address for support is xxxxxxx@xxxxxxxx.xxx.
E-Mail Support. E-mail support is available in response to support requests made via the online portal and is generally available 17 hours a day, 5 days a week.
