Software Maintenance. Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.
Software Maintenance. The Contractor, and its Subcontractors/Vendors, shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.
Software Maintenance via Red Hat Portal via Red Hat Portal via Red Hat Portal Response Guidelines N/A Initial and Ongoing Response Initial Response Ongoing Response Severity 1 (Urgent): A problem that severely impacts your use of the Software in a production environment (such as the loss of production data or production systems not functioning). The situation halts your business operations and no procedural work around exists. N/A 1 Business Hour 1 hour 1 hour Severity 2 (High): A problem where the Software is functioning but your use in a production environment is severely reduced. For Production Purposes where the situation is causing a high impact to portions of your business operations and no procedural work around exists. N/A 4 Business Hours 2 hours 4 hours Severity 3 (Medium): A problem that involves partial, non-critical loss of use of the Software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, including by using a procedural work around. For Development Purposes, where development environments, the situation is causing your project to no longer continue or migrate into production. N/A 1 Business Day 4 Business Hours 8 Business Hours Severity 4 (Low): A general usage question, reporting of a documentation error or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to- low impact on your business, but your business continues to function, including by using a procedural work around. N/A 2 Business Days 8 Business Hours 2 Business Days Tabla 2.7 Autoasistencia Estándar Premium Horarios de cobertura ninguna Horario laboral estándar Horarios Laborales Estándar y las 24 horas del día, los 7 xxxx de la semana para Xxxxxxxx 0 x 0 Xxxxx xx Xxxxxxxxxx Xxxxxxx ninguna Web y teléfono Web y teléfono Cantidad de Casos ninguna Ilimitado Ilimitado Mantenimiento del Software a través del Portal de Red Hat a través del Portal de Red Hat a través del Portal de Red Hat Autoasistencia Estándar Premium Pautas de respuesta N/A Respuesta Inicial y en curso Respuesta Inicial Respuesta en curso Gravedad 1 (Urgente): Un problema que afecta severamente su uso del Software en un entorno de producción (como, por ejemplo, pérdida de datos de producción o en el que los sistemas de producción...
Software Maintenance. Rights that form an inseparable part of the right to use the Software and which are listed in Clause 3.10.1 of this Licence Agreement.
Software Maintenance. See Xxxxxxxx X, §00x, Product Technical Support & Maintenance, for details regarding the minimum required scope of such offering.
Software Maintenance. 3.10.1 Software Maintenance gives to the Licensee the following rights:
(i) The right to download and install Updates of standard Software;
(ii) The right to buy extra modules or users (this may require an Update of the Software);
(iii) The right to buy Upgrades using the value of the Software at the time of Upgrade as trade-in. ‘Upgrades’ are referring to other software titles in the prevailing HW pricelist of the Territory, normally meaning more functionality and higher price.
(iv) The right to get news-letters and other relevant information.
Software Maintenance. The correction of any residual errors in any software products which may be discovered by Contractor or by County shall be considered maintenance. Such maintenance shall be performed by Contractor without additional charge for the duration of this Contract. Suspected errors discovered by County in the software products shall be handled by the following procedure:
a. A listing of the output and a copy of the evidential input data in machine-readable format shall be submitted to Contractor along with a completed copy of the appropriate Contractor information form and, if appropriate, a listing of the contents of the memory of the CPU at the time the error was noted.
b. Errors in the software product as verified by Contractor shall be corrected by providing a new copy of said software product or a new copy of the affected portions in machine-readable format. Contractor shall be available to assist County in isolating and correcting error conditions caused by County’s particular hardware or operating system at rates specified in this Contract. If Contractor is called upon by the state to correct an error caused by County’s negligence, modification by County, County-supplied data, or machine or operator failure or due to any other cause not inherent in the original software products, Contractor reserves the right to charge County for such service on a time and material basis at rates in accordance with the Contract.
Software Maintenance. If this Contract involves any custom software as a Deliverable, then, during the warranty period, the Contractor will correct any material programming errors that are attributable to the Contractor, within a reasonable time, provided that the State notifies the Contractors, either orally or in writing, of a problem with the software and provides sufficient information to identify the problem. Contractor's response to a programming error will depend upon the severity of the problem. In the case of programming errors that slow the processing of data by a small degree, render minor and non-critical functions of the System inoperable or unstable, or require users or administrations to employ work-arounds to fully use the software, Contractor will respond will respond to requests for resolution within four (4) business hours and begin working on a proper solution within one (1) business day, dedicating the resources of one (1) qualified programmer full-time to fixing the problem. In the case of any defects with more significant consequences, including those that render key functions of the software inoperable or significantly slow data processing, the Contractor will respond within two (2) business hours of notification and, if requested, provide on-site assistance and dedicate all available resources to resolving the problem. For Commercial Software other than PC or PC-based server software costing less than $5,000.00 per copy or license, the Contractor will provide maintenance during the warranty period at no cost to the State. That maintenance will be the standard maintenance program that the licensor, whether the Contractor or a third party, normally provides to its client base. But, at a minimum, that maintenance program must include all new releases, updates, patches, and fixes to the commercial Software. It will also include a commitment to keep the software current with the operating environment in which it is designed to function and to correct material defects that the State finds in the software in a timely fashion. Additionally, the Contractor will make (or obtain a commitment from the third-party licensor to make) maintenance available for the product for at least five (5) years after the warranty period. The Contractor will limit or obtain a commitment from the third-party licensor, if applicable, to limit increases in the annual fee for maintenance to no more than five percent (5%) annually. If the licensor, whether it is the Contractor or a thir...
Software Maintenance. 4.1. Nexus will from time to time make Upgrades available for the Customer in a manner determined by Nexus. Such Upgrades will be made available for the Customer’s own implementation and are licensed on the terms set out in the Software License Agreement and General Terms.
4.2. The Customer shall at all times be responsible and bear any costs for implementing necessary changes to the Customer Equipment due to provided Upgrades. Upgrades might require the most recent Major Release or most recent Minor Release to be implemented.
4.3. Upon Nexus’ provision of a Major Release or Minor Release, the Customer may retain the prior Major Release or prior Minor Release for documentation and emergency purposes only.
4.4. Nexus does not warrant that Major Releases and Minor Releases are fully backwards compatible with previous Minor Releases and Major Releases.
Software Maintenance. Software Maintenance includes the updating of the Software, adding new functions and fixing bugs. Maintenance does not extend to the solution of specific problems of an End User, neither the individual developments or modifications required by an End User, and it does not cover the costs of installation of the delivered update. For these purposes a support contract or other contract for IT services shall be concluded between the Parties. The annual fee of the Software Maintenance is equal to the 22% of the total license fee calculated based on the current standard Eventus Price List. The first annual Software Maintenance (up to 365 days from the date of license transfer) is included in the license fee. From the 366th day after the transfer of the licenses, the Software Maintenance fee must be paid in advance for one year, until the 30th day after the invoice is issued.
