Support Available Sample Clauses
The 'Support Available' clause defines the scope and availability of assistance or technical support provided under the agreement. It typically outlines the types of support services offered, such as help desk access, troubleshooting, or maintenance, and may specify hours of operation, response times, or channels for requesting help. This clause ensures that parties understand what support resources are accessible, thereby setting clear expectations and reducing the risk of disputes over service levels or unmet needs.
Support Available. This table shows the support available for each service in production as per the service catalogue. The service catalogue is produced by ITMS as the standard services offered to CDU clients (see 5.3 Appendix ‘D’). Production Full Internal Support Available for all the services in production by ITMS. Internally Conducted Training courses available upon request. High Priority Archived Service no longer supported No Internally Conducted Training Available No Internal Support Available
Support Available. All requests for service (new account, help desk, etc.) should begin as an email request sent to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇.▇▇▇.▇▇▇ where an operator will route the request to the appropriate staff person. The Research Computing Center will use reasonable efforts to provide effective support while adhering to the following schedules: The Research Computing Center’s normal hours of operation are Monday-Friday, 8am to 5pm. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇.▇▇▇.▇▇▇ will be monitored Monday-Friday, 8:00am-5:00pm. Responses to service related incidents/requests will be within 1 to 5 working days, depending upon the complexity and the criticality of the request. In the case of an outage or a bug, every attempt will be made to remediate the issue within 1 day. If the request does not have an impact on operations, then it will be completed as soon as it can be scheduled into the workload of the appropriate staff person. RCC security updates and patches are administered as required and may result in service interruption. RCC will attempt to provide advanced notification for outages expected to occur from scheduled maintenance.
Support Available. This table shows the support available for each support level, as defined by the Recommended Computer Products list. The Recommended Computer Products document is produced by Agency Name as the standard for Information Management usage within the Agency Name. Recommended Full Internal Support Available Internally Conducted Training Courses Available High Priority External Support/Training Available Supported Full Internal Support Usually Available No Internally Conducted Training Available Medium Priority External Support/Training Available Acknowledged Limited Internal Support Available No Internally Conducted Training Available Low Priority External Support/Training Available Discouraged Product Not Recommended No Internally Conducted Training Available No Internal Support Available External Support/Training Available Sourcing of external support services for computing products at the "Acknowledged" and "Discouraged" levels, or for those products not contained in the Recommended Computer Products document, will be undertaken by Agency Name at the expense of the Agency Name client. Agency Name will not be responsible for any costs incurred in the provision of external support for computing products under these levels. Support services provided by Agency Name for products not contained in the Recommended Computer Products document or those listed at the "Discouraged" level will be limited subject to available Agency Name resources. External training courses will always be provided at the expense of the Agency Name client. Internally conducted training courses may also be at the expense of the Agency Name client.
Support Available. This table shows the support available for each support level, as defined by the Supported Platforms Section (4.0). The Supported Platforms section is produced by Oriium Consulting Limited as the standard for Information Management usage within North Yorkshire Police Authority. Support Level Support Available Supported Full Internal Support Available High Priority External Support Available Not Supported Product Not Supported No Internal Support Available External Support may be Available Sourcing of external support services for platforms at the "Not Supported" level, or for those products not contained in the Supported Platforms Section, can be undertaken by Oriium Consulting Limited at the expense of North Yorkshire Police Authority. Oriium Consulting Limited will not be responsible for any costs incurred in the provision of external support for platforms under these levels. Support services provided by Oriium Consulting Limited for products not contained in the Supported Platforms section will be limited subject to available Oriium Consulting Limited resources. External training courses will always be provided at the expense of North Yorkshire Police Authority. Internally conducted training courses may also be at the expense of North Yorkshire Police Authority.