Functional Overview. The DISTRIBUTOR is a provider of computing services based on open source software and software maintenance to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide an online system to access the software updates and upgrades. ● Provide a system to control the service levels of every appliance or node with the software. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws. In no case ZEVENET will be responsible for any damage caused by our software as well as damage caused by the misuse of it.
Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported. ● Provide the system architecture details referring to the load balancing services and the number of nodes installed at production and development environments. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Functional Overview. The DISTRIBUTOR is a provider of computing services based on open source software, software maintenance and technical assistance to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide an online system to access the software updates and upgrades. ● Provide a system to control the service levels of every appliance or node with the software. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws. ● Provide a platform for the registration of cases. ● Provide service support and resolution engagement for the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when required.
Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported in order to facilitate the Support Team analysis and resolution of the cases. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Functional Overview. To provide a service for the registration, referral and resolution of all the support services related faults and queries (supported products only) encountered by system administrators throughout the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of a system administrator contact, Help Desk or similar facility. ● Extracting information from the symptoms and detailed data about questions or problems reported. ● Provide the system architecture details referring to the load balancing services and the number of nodes installed at production and development environments. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported in order to facilitate the Support Team analysis and resolution of the cases. ● Provide the system architecture and networking details referring to the load balancing services, the number of nodes installed at production and development environments or any other kind of required information in order to understand the root cause of the issue and help to provide the best solution. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Functional Overview. The micro-ROS platform takes most of the ROS2 existing functionality into a microcontroller system. This section provides a summary of the micro-ROS exposed functionality.
Functional Overview. The DISTRIBUTOR is a provider of computing services based on open source software, software maintenance and technical assistance to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide an online system to access the software updates and upgrades. ● Provide an online system to maintain updated all security signatures, lists and protection mechanisms available. ● Provide a system to control the service levels of every appliance or node with the software. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws. ● Provide a platform for the registration of cases. ● Provide service support and resolution engagement for the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when required.
Functional Overview. The Office of Administration's mission is to provide support services to all HUD employees. Some of the services that we provide are security, building services, human resource management, employee training, and management of the grant programs. Specifically, the tasks for this service level agreement include:
Functional Overview. The purpose of this section is to detail the Client responsibilities for the referral and resolution of all computer related faults and queries (supported products only) encountered by end users throughout the Client’s contracted services with Revize Software Systems, LLC. This includes the following specific responsibilities: • Provision of a main point of contact during Client business hours. • Extracting information from end users as per Revize Software Systems, LLC. specified list of questions (detailed in section 4) • Timely referral of faults to Revize Software Systems, LLC. as per method detailed in section 4 • Fault resolution monitoring, and production and distribution of Service Level Monitoring reports as and when required
