Support Channels. Service Provider will provide telephone and email support via Service Provider Customer Service ("Support Channels") during the defined Service Hours. To make sure that severity 1-3 requests get respective attention by Service Provider, such support requests have to be raised by phone via the customer support number. Severity 4 support requests can be also raised via email. Contact details and Service Hours are published online under the following link.
Appears in 14 contracts
Samples: Software and Services Subscription Agreement, And Services Subscription Agreement, And Services Subscription Agreement
Support Channels. Service Provider will provide telephone and email support via Service Provider Customer Service ("Support Channels") during the defined Service Hours. To make sure that severity 1-3 requests get respective attention by Service Provider, such support requests have to be raised by phone via the customer support number. Severity 4 support requests can be also raised via email. Contact details and Service Hours are published online under the following linkxxxxx://xxxx.xxxxxxxxx.xxx/hc/en-us.
Appears in 2 contracts
Samples: Subscription Agreement, Subscription Agreement
Support Channels. Service Provider will provide telephone and email support via Service Provider Customer Service ("Support Channels") during the defined Service Hours. To make sure that severity 1-3 requests get respective attention by Service Provider, such support requests have to be raised by phone via the customer support number. Severity 4 support requests can be also raised via email. Contact details and Service Hours are published online under the following linkxxxxx://xxxx.xxxxxxxxx.xxx/hc.
Appears in 1 contract
Samples: Subscription Agreement
Support Channels. Service Provider will provide telephone and email support via Service Provider Customer Service ("Support Channels") during the defined Service Hours. To make sure that severity 1-3 1 -3 requests get respective attention by Service Provider, such support requests have to be raised by phone via the customer support number. Severity 4 support requests can be also raised via email. Contact details and Service Hours are published online under the following link.
Appears in 1 contract
