Common use of Support Experts Clause in Contracts

Support Experts. Jive is ranked #1 in the industry for customer service and reliability, and all support is available 24 hours a day, 7 days a week, 365 days a year. • Virtual Fax. Users can fax-enable their extension or DID to receive faxes, and have faxes delivered to their email address. Users can also send pre-formatted emails with attachments and have the system convert and send facsimile transmissions. Scale Jive’s advanced and user-friendly administrator settings enable you to scale and handle increased call volumes instantly. In addition, all moves, adds, and changes are all free with Jive. Our platform can readily scale with your organizational changes. • Centralized Management. Jive’s Administrator Portal includes simple wizard-based configuration tools, overview, and customer service information. With minimal instruction, user administrators are able to set up, move, add, and change user information, device profiles, voicemail settings, dial-plans, and other system features from within this browser-based portal with the click of a mouse. • Time-Based Routing. Users have the ability to create unlimited, customized schedules for call routing. Users can also select different auto attendant options for normal business hours and holiday and after-hour schedules. • Free Call Recording. Jive’s call recording application allows users to record some or all of the calls to and from their account. Call recordings are stored in the Cloud, so they can be accessed from virtually anywhere. • Unlimited Ring Groups / Call Queues. Customers are able to route inbound calls to ring groups with a variety of ring strategies to better direct and organize incoming and outgoing calls. Similar to ring groups, call queues provide agent availability for routing large numbers of inbound calls by keeping callers on hold until a line is available. Multiple call strategies are supported such as round xxxxx, least recent, and random, among others. • Multi-Site Compatible. Jive’s VoIP telephone service is accessible from just about anywhere. All you need is a stable broadband connection to the Internet. Just plug in your preconfigured handset and you’re in business. • Analytics. Interactive WHY THE CLOUD? Switchover to Cloud services has been hailed by KPMG International—one of the world’s top advisory firms— as a “long-anticipated next phase in the evolution of information technology”, one that “carries profound implications for IT provision” in governments and other enterprise organizations. reports, charts, tables, maps, and graphs that provide overview and aggregated information on Jive Hosted VoIP usage. Connect Jive’s full call accounting system is accessible through the browser- based administrator portal. “Not only is Jive’s solution Dial into meetings to avoid time-consuming or impractical commutes — or skip commuting altogether. Stay connected through hundreds of advanced features that come standard with Jive service, like 10-party conference bridges or video

Support Experts. Jive is ranked #1 in the industry for customer service and reliability, and all support is available 24 hours a day, 7 days a week, 365 days a year. • Virtual Fax. Users can fax-enable their extension or DID to receive faxes, and have faxes delivered to their email address. Users can also send pre-formatted emails with attachments and have the system convert and send facsimile transmissions. Scale Jive’s advanced and user-friendly administrator settings enable you to scale and handle increased call volumes instantly. In addition, all moves, adds, and changes are all free with Jive. Our platform can readily scale with your organizational changes. • Centralized Management. Jive’s Administrator Portal includes simple wizard-based configuration configuration tools, overview, and customer service information. With minimal instruction, user administrators are able to set up, move, add, and change user information, device profilesprofiles, voicemail settings, dial-plans, and other system features from within this browser-based portal with the click of a mouse. • Time-Based Routing. Users have the ability to create unlimited, customized schedules for call routing. Users can also select different auto attendant options for normal business hours and holiday and after-hour schedules. • Free Call Recording. Jive’s call recording application allows users to record some or all of the calls to and from their account. Call recordings are stored in the Cloud, so they can be accessed from virtually anywhere. • Unlimited Ring Groups / Call Queues. Customers are able to route inbound calls to ring groups with a variety of ring strategies to better direct and organize incoming and outgoing calls. Similar to ring groups, call queues provide agent availability for routing large numbers of inbound calls by keeping callers on hold until a line is available. Multiple call strategies are supported such as round xxxxx, least recent, and random, among others. • Multi-Site Compatible. Jive’s VoIP telephone service is accessible from just about anywhere. All you need is a stable broadband connection to the Internet. Just plug in your preconfigured preconfigured handset and you’re in business. • Analytics. Interactive WHY THE CLOUD? Switchover to Cloud services has been hailed by KPMG International—one of the world’s top advisory firmsfirms— as a “long-anticipated next phase in the evolution of information technology”, one that “carries profound implications for IT provision” in governments and other enterprise organizations. reports, charts, tables, maps, and graphs that provide overview and aggregated information on Jive Hosted VoIP usage. Connect Jive’s full call accounting system is accessible through the browser- based administrator portal. “Not only is Jive’s solution Dial into meetings to avoid time-consuming or impractical commutes — or skip commuting altogether. Stay connected through hundreds of advanced features that come standard with Jive service, like 10-party conference bridges or video

Support Experts. Jive is ranked #1 in the industry for customer service and reliability, and all support is available 24 hours a day, 7 days a week, 365 days a year. • Virtual Fax. Users can fax-enable their extension or DID to receive faxes, and have faxes delivered to their email address. Users can also send pre-formatted emails with attachments and have the system convert and send facsimile transmissions. Scale Jive’s advanced and user-friendly administrator settings enable you to scale and handle increased call volumes instantly. In addition, all moves, adds, and changes are all free with Jive. Our platform can readily scale with your organizational changes. • Centralized Management. Jive’s Administrator Portal includes simple wizard-based configuration tools, overview, and customer service information. With minimal instruction, user administrators are able to set up, move, add, and change user information, device profiles, voicemail settings, dial-plans, and other system features from within this browser-based portal with the click of a mouse. • Time-Based Routing. Users have the ability to create unlimited, customized schedules for call routing. Users can also select different auto attendant options for normal business hours and holiday and after-hour schedules. • Free Call Recording. Jive’s call recording application allows users to record some or all of the calls to and from their account. Call recordings are stored in the Cloud, so they can be accessed from virtually anywhere. • Unlimited Ring Groups / Call Queues. Customers are able to route inbound calls to ring groups with a variety of ring strategies to better direct and organize incoming and outgoing calls. Similar to ring groups, call queues provide agent availability for routing large numbers of inbound calls by keeping callers on hold until a line is available. Multiple call strategies are supported such as round xxxxx, least recent, and random, among others. • Multi-Site Compatible. Jive’s VoIP telephone service is accessible from just about anywhere. All you need is a stable broadband connection to the Internet. Just plug in your preconfigured handset and you’re in business. • Analytics. Interactive WHY THE CLOUD? Switchover to Cloud services has been hailed by KPMG International—one of the world’s top advisory firms— as a “long-anticipated next phase in the evolution of information technology”, one that “carries profound implications for IT provision” in governments and other enterprise organizations. reports, charts, tables, maps, and graphs that provide overview and aggregated information on Jive Hosted VoIP usage. Connect Jive’s full call accounting system is accessible through the browser- based administrator portal. “Not only is Jive’s solution Dial into meetings to avoid time-consuming or impractical commutes — or skip commuting altogether. Stay connected through hundreds of advanced features that come standard with Jive service, like 10-party conference bridges or video.