Support for Licensed Crystal Reports. VERITAS may, at its sole option, (i) provide first-tier technical and help desk support to End Users receiving Licensed Crystal Reports from VERITAS or its Distributors, in which case Seagate shall provide Seagate's standard second-tier technical support to VERITAS to assist VERITAS technical support personnel in answering questions and resolving problems regarding Licensed Crystal Reports reported by End Users; or (ii) upon written request, require Seagate to provide first-tier technical and help desk support to End Users receiving Licensed Crystal Reports from IMG or its Distributors.
Appears in 5 contracts
Samples: Cross License and Original Equipment Manufacturing Agreement, Cross License and Oem Agreement (Seagate Software Information Management Group Holdings Inc), Cross License and Oem Agreement (Crystal Decisions Inc)
Support for Licensed Crystal Reports. VERITAS may, at its sole ------------------------------------ option, (i) provide first-tier technical and help desk support to End Users receiving Licensed Crystal Reports from VERITAS or its Distributors, in which case Seagate shall provide Seagate's standard second-tier technical support to VERITAS to assist VERITAS technical support personnel in answering questions and resolving problems regarding Licensed Crystal Reports reported by End Users; or (ii) upon written request, require Seagate to provide first-tier technical and help desk support to End Users receiving Licensed Crystal Reports from IMG or its Distributors.
Appears in 1 contract
Samples: Cross License and Oem Agreement (Seagate Technology Inc)
