Common use of Support Generally Clause in Contracts

Support Generally. Ventiv will provide one or more reasonable means of communication to allow Customer’s Support Contacts to contact Ventiv for assistance in resolving problems with the Software (“Help Desk”) in accordance with and during the hours of operation more specifically set forth in this Schedule B. The Help Desk will allow communication in accordance with the table set forth in Section 8.2 below. The terms and conditions of this Schedule B will govern the delivery of any support and/or maintenance services by Ventiv for any Software listed on an Order Form signed by the parties. Subject to your timely payment of the applicable annual Support fees set forth in the Order Form(s) (the “Support Fees”), Ventiv will provide the level of Support (i.e., total number of hours) identified in your Order Form(s) in accordance with the Support descriptions set forth below. Ventiv will notify (electronically or otherwise) Customer of any amendments to such Support descriptions in each notice of term renewal. No other maintenance or support for the Software is included in this Agreement.

Support Generally. Ventiv Aon will provide one or more reasonable means of communication to allow Customer’s Support Contacts to contact Ventiv Aon for assistance in resolving problems with the Software (“Help Desk”) in accordance with and during the hours of operation more specifically set forth in this Schedule B. The Help Desk will allow communication in accordance with the table set forth in Section 8.2 below. The terms and conditions of this Schedule B will govern the delivery of any support and/or maintenance services by Ventiv Aon for any Software listed on an Order Form signed by the parties. Subject to your timely payment of the applicable annual Support fees set forth in the Order Form(s) (the “Support Fees”), Ventiv Aon will provide the level of Support (i.e., total number of hours) identified in your Order Form(s) in accordance with the Support descriptions set forth below. Ventiv Aon will notify (electronically or otherwise) Customer of any amendments to such Support descriptions in each notice of term renewal. No other maintenance or support for the Software is included in this Agreement.