Common use of SUPPORT OFFERING Clause in Contracts

SUPPORT OFFERING. 4.1. If Support is purchased by Ordering Activity, CA will provide Ordering Activity with technical support for the CA Software, according to the Support specified in the Authorized CA Partner’s order with CA, to operate according to the Documentation, help desk support and Maintenance for the CA Software based on Support guidelines as described on xxxx://xxx.xxxxxxx.xx.xxx. 4.2. In order to initiate an issue, Ordering Activity will provide CA sufficient information so that CA can provide assistance to Ordering Activity in a timely manner. 4.3. CA will provide a minimum of twelve months prior written notice to Ordering Activity if CA ceases to provide new Versions or Releases for a CA Software product. 4.4. CA will renew Support for Ordering Activity’s use of the CA Software upon its acceptance of an order with an Authorized CA Partner for such Support.

SUPPORT OFFERING. 4.1. If Support is purchased by Ordering Activity, CA will provide Ordering Activity with technical support for the CA Software, according to the Support specified in the Authorized CA Partner’s Partner’s order with CA, to operate according to the Documentation, help desk support and Maintenance for the CA Software based on Support guidelines as described on xxxx://xxx.xxxxxxx.xx.xxx. 4.2. In order to initiate an issue, Ordering Activity will provide CA sufficient information so that CA can provide assistance to Ordering Activity in a timely manner. 4.3. CA will provide a minimum of twelve months prior written notice to Ordering Activity if CA ceases to provide new Versions or Releases for a CA Software product. 4.4. CA will renew Support for Ordering Activity’s Activity’s use of the CA Software upon its acceptance of an order with an Authorized CA Partner for such Support.