Common use of Support Offerings Clause in Contracts

Support Offerings. Vocera’s Support efforts are intended to address non-conformities of the Subscription Software with the applicable Product Documentation. For Vocera Care Experience Solutions, Vocera’s Support efforts consist of the following: (i) Updates to the Subscription Services which are generally made available to similarly situated end users who subscribe to the same Subscription Service. (ii) Ongoing database maintenance as required for program functioning and support of the Subscription Service (subject to End User’s compliance with Section 4.3 below); and (iii) Written and/or toll free telephone consultation from Vocera’s offices pertaining to the operation and application of the Subscription Services in End User’s Operating Environment, as further described below in Table 1. Subscription Maintenance Subscription Updates Designated Support Contacts Up to 5 Support Availability (Telephone and Email) Severity 1 & 2 Errors: 24 hour, 7 Day, 365 Days Severity 3 & 4 Errors: 8am – 5pm EST only, excluding weekends and holidays Telephone Support Numbers 000-000-0000 Email Support Address XXXxxxxxxx@xxxxxx.xxx or Support@Vocera Care Xxxxxxxxxx.xxx Web Support Hosted or Local VCT Advisor Website (Training Materials)

Support Offerings. Vocera’s Support efforts are intended to address non-conformities of the Subscription Software with the applicable Product Documentation. For Vocera Care Experience Solutions, VoceraXxxxxx’s Support efforts consist of the following: (i) Updates to the Subscription Services which are generally made available to similarly situated end users who subscribe to the same Subscription Service. (ii) Ongoing database maintenance as required for program functioning and support of the Subscription Service (subject to End User’s compliance with Section 4.3 below); and (iii) Written and/or toll free telephone consultation from VoceraXxxxxx’s offices pertaining to the operation and application of the Subscription Services in End User’s Operating Environment, as further described below in Table 1. Subscription Maintenance Subscription Updates Designated Support Contacts Up to 5 Support Availability (Telephone and Email) Severity 1 & 2 Errors: 24 hour, 7 Day, 365 Days Severity 3 & 4 Errors: 8am – 5pm EST only, excluding weekends and holidays Telephone Support Numbers 000-000-0000 Email Support Address XXXxxxxxxx@xxxxxx.xxx or Support@Vocera Care Xxxxxxxxxx.xxx Web Support Hosted or Local VCT Advisor Website (Training Materials)

Support Offerings. Vocera’s Support efforts are intended to address non-conformities of the Subscription Software with the applicable Product Documentation. For Vocera Care Experience ExperiaHealth Solutions, Vocera’s Support efforts consist of the following: (i) Updates to the Subscription Services which are generally made available to similarly situated end users who subscribe to the same Subscription Service. (ii) Ongoing database maintenance as required for program functioning and support of the Subscription Service (subject to End User’s compliance with Section 4.3 below); and (iii) Written and/or toll free telephone consultation from Vocera’s offices pertaining to the operation and application of the Subscription Services in with End User’s Operating Environment, as further described below in Table 1. Subscription Maintenance Subscription Updates Designated Support Contacts Up to 5 Support Availability (Telephone and Email) Severity 1 & 2 Errors: 24 hour, 7 Day, 365 Days Severity 3 & 4 Errors: 8am – 5pm EST only, excluding weekends and holidays Telephone Support Numbers 000-000-0000 Email Support Address XXXxxxxxxx@xxxxxx.xxx or Support@Vocera Care Xxxxxxxxxx.xxx Xxxxxxx@xxxxxxxxxxxxx.xxx Web Support Hosted or Local VCT Advisor Website (Training Materials)