SUPPORT PROVISIONS Sample Clauses

The SUPPORT PROVISIONS clause outlines the obligations and procedures related to assistance or maintenance services provided under an agreement. It typically specifies the types of support available, such as technical help, troubleshooting, or updates, and may detail response times, service levels, and methods for requesting support. This clause ensures that parties understand the scope and limitations of support, helping to manage expectations and reduce disputes over service responsibilities.
SUPPORT PROVISIONS. 6.1 Use of Trust Shares in Connection with Support Agreement. Pursuant to section 2.11 of the Support Agreement, the Trust Shares provide additional security for the Parent's and the Purchaser's obligations under the Purchase Agreement, the Exchangeable Share Provisions and the Support Agreement. In the event that the Purchaser and the Parent both default on their obligations to acquire the Exchangeable Non-Voting Shares pursuant to the Exchangeable Share Provisions, the Support Agreement, or Article 4 of this Agreement, a Shareholder may provide written notice to the Parent, the Purchaser and the Trustee of such default. If such default is not cured within ten (10) Business Days, the Shareholder may provide written notice to the Trustee of such failure to cure. The Trustee shall then use the Trust Shares to satisfy the Parent's obligation to acquire the Exchangeable Non-Voting Shares as if the Parent had instructed the Trustee to use the Trust Shares for such purpose pursuant to section 4.5 hereof. The Exchangeable Non-Voting Shares acquired by the Trustee in such transaction shall be distributed to the Parent. In the event that the Trustee uses the Trust Shares to so acquire Exchangeable Non-Voting Shares, and if the Parent is obligated to pay any declared but unpaid dividends (or dividends declared on Parent Common Shares which have not been declared on such Exchangeable Non-Voting Shares in accordance with section 27.3 of the Exchangeable Share Provisions), the Parent shall remain obligated to pay such amount to the Shareholder.
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SUPPORT PROVISIONS. Each Party shall be solely responsible for providing support or maintenance to their own Customers and for their own Products.
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SUPPORT PROVISIONS. Tandberg agrees to use all reasonable commercial efforts to support Avistar following the procedures described in Attachment II.
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SUPPORT PROVISIONS. 2.1 Level of Support. Distributor and OPEN MARKET acknowledge that three (3) levels of support are required. 2.1.1 ▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇. ▇▇▇▇▇ ▇ (problem verification) handles calls requiring --------------- a relatively low, but broad degree of product expertise. Level 1 activities include the following: . Provide Initial Customer Contact . Maintain Problem Log . Provide Problem Description and Definition . Ensure Continuous Availability . Manage Remote Connections . Maintain Customer Configuration Data . Resolve Software Installation Inquiries and Problems Remotely . Provide Appropriate Quality Metrics to Management . Provide Remote System Administration and Configuration Assistance . Attempt Problem Reproduction 2.1.2 Level 2 Support: Level 2 (problem determination and temporary fix) --------------- requires both broad and in-depth product expertise. Level 2 support has full responsibility for problem trouble- shooting, and development of avoidance's and workarounds. Level 2 activities include the following: . Critical Call Access or as per Contract/Support Plan . Provide Problem Determination and Verification . Perform Remote Diagnosis . Provide Patch to Customer . Provide Engineering (Level 3) Interface 2.1.3 ▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇. ▇▇▇▇▇ ▇ requires engineering level technical expertise. --------------- The Level 3 support organization has complete ownership of the field release process, and similarly is responsible for providing timely and accurate product defect descriptions and resolution plans to Distributor Level 1 and Level 2 support. Level 3 support activities include the following:
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SUPPORT PROVISIONS. The Contractor shall provide office space for the resident inspectors in close proximity to the final assembly area. This office space shall be equipped with desks, outside and interplant telephones, Internet access, file cabinet and chairs.
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SUPPORT PROVISIONS 
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Related to SUPPORT PROVISIONS

  • Agreement Provisions If the Company, on behalf of any Account, purchases Trust Portfolio shares (“Eligible Shares”) that are subject to a Rule 12b-1 plan adopted under the 1940 Act (the “Plan”), the Company, on behalf of its Distributor, may participate in the Plan.

  • Buyout Provisions The Committee may at any time (i) offer to buy out for a payment in cash or cash equivalents an Option previously granted or (ii) authorize a Participant to elect to cash out an Option previously granted, in either case at such time and based upon such terms and conditions as the Committee shall establish.

  • Callout Provisions An employee who is called back to work outside her regular working hours shall be compensated for a minimum of three (3) hours at the applicable overtime rates. She shall be compensated from the time she leaves her home to report for duty until the time she arrives back upon proceeding directly to and from work.

  • Put Provisions Upon a Change of Control, any Holder of Securities will have the right to cause the Company to repurchase all or any part of the Securities of such Holder at a repurchase price equal to 101% of the principal amount of the Securities to be repurchased plus accrued interest to the date of repurchase (subject to the right of holders of record on the relevant record date to receive interest due on the related interest payment date) as provided in, and subject to the terms of, the Indenture.

  • Default Provisions In addition to any Default arising under Section 20.1 above, each of the following shall constitute a Default: (a) if Tenant fails to pay Rent or any other payment when due hereunder within ten (10) days after written notice from Landlord of such failure to pay on the due date; provided, however, that if in any consecutive 12 month period, Tenant shall, on two (2) separate occasions, fail to pay any installment of Rent on the date such installment of Rent is due, then, on the third such occasion and on each occasion thereafter on which Tenant shall fail to pay an installment of Rent on the date such installment of Rent is due, Landlord shall be relieved from any obligation to provide notice to Tenant, and Tenant shall then no longer have a ten (10) day period in which to cure any such failure; (b) except as is otherwise provided below in this Section 20.2, if Tenant fails, whether by action or inaction, to timely comply with, or satisfy, any or all of the obligations imposed on Tenant under this Lease (other than the obligation to pay Rent) for a period of 30 days after Landlord’s delivery to Tenant of written notice of such default under this Section 20.2(b); provided, however, that if the default cannot, by its nature, be cured within such 30 day period, but Tenant commences and diligently pursues a cure of such default promptly within the initial 30 day cure period, then, as long as Tenant continues to diligently pursue such a cure to completion, Landlord shall not exercise its remedies under Section 21 unless such default remains uncured for more than 270 days after the initial delivery of Landlord’s original default notice and same shall not be deemed to be a “Default” for purposes of this Lease; (c) the occurrence of a default under any or all of the leases scheduled on Exhibit D (“Other Leases”), which default under one or more of the Other Leases is not cured on a timely basis, pursuant to the terms of the applicable Other Lease(s) (“Other Lease Default”); upon the occurrence of an Other Lease Default, there shall be no notice required to be delivered hereunder, nor shall any cure period be available to Tenant hereunder; rather, the occurrence of an Other Lease Default shall immediately constitute a Default under this Lease; and (d) Guarantor defaults under any or all of its obligations under that certain Guaranty of Lease, dated of even date herewith (the “Guaranty”), and fails to cure same within the time period, if any, provided in the Guaranty (each, a “Guaranty Default”); upon the occurrence of any Guaranty Default, there shall be no notice required to be delivered hereunder, nor shall any cure period be available to Tenant hereunder, but rather the occurrence of a Guaranty Default shall immediately constitute a Default under this Lease.