Support Services Conditions. Kentik shall have no obligation to provide support to the extent any problem with the SaaS Services is due to (i) the SaaS Services having been altered, damaged or modified by Customer or Customer’s agents; (ii) Customer’s negligence, hardware malfunction or other causes beyond the reasonable control of Kentik;
Appears in 5 contracts
Samples: Saas Services Agreement, Saas Services Agreement, Saas Services Agreement
Support Services Conditions. Kentik shall have no obligation to provide support to the extent any problem with the SaaS Services is due to (i) the SaaS Services having been altered, damaged or modified by Customer or Customer’s agents; (ii) Customer’s negligence, hardware malfunction or other causes beyond the reasonable control of Kentik;; (iii) SaaS Services being used in breach of the Agreement; or (v) a failure that cannot be reproduced by Kentik.
Appears in 1 contract
Samples: Support and Service Level Agreement
