Common use of Switching to Neon Reef Clause in Contracts

Switching to Neon Reef. 2.1. You agree that we’re allowed to tell your existing supplier to end your agreement with them and to switch the supply to us. 2.2. We aren’t responsible for any debt or other outstanding charges you may have owing to your previous supplier, unless we have expressly agreed to take on those amounts from your previous supplier (in which case you will be liable to us for those amounts). 2.3. We’ll make every effort to complete your switch to us and begin the supply start date within 21 days from the date we tell your previous supplier, although this could be delayed because of reasons outside our control. 2.4. We’ll let you know when we expect your switch to happen. However, the supply start date we give you is an estimate only and may be changed for reasons outside our control. 2.5. We can also change the supply start date if: (a) We don’t have all the information we need to complete your switch (including the answers to any questions we’ve asked you); (b) You tell us you’ve changed your mind; or (c) You ask us to take over the supply at a later date. 2.6. You agree to submit opening meter readings when we ask you to do so. 2.7. If your previous supplier charges you an exit fee to terminate your agreement and switch your property to Neon Reef, we will refund this as a credit to your Neon Reef account, up to a maximum of £36 per switch (including VAT). To claim the refund, you must have switched directly to us through our website and provide, over email, a copy of the final bill from your previous supplier for the property switching to Neon Reef, with the exit fee amount itemised.

Switching to Neon Reef. 2.1. You agree that we’re allowed to tell your existing supplier to end your agreement with them and to switch the supply to us. 2.2. We aren’t responsible for any debt or other outstanding charges you may have owing to your previous supplier, supplier unless we have expressly agreed to take on those amounts from your previous supplier (in which case you will be liable to us for those amounts). 2.3. We’ll make every effort to complete your switch to us and begin the supply start date within 21 days from the date we tell your previous supplier, although this could be delayed because of reasons outside our control. 2.4. We’ll let you know when we expect your switch to happen. However, the supply start date we give you is an estimate only and may be changed for reasons outside our control. 2.5. We can also change the supply start date if: (a) We don’t have all the information we need to complete your switch (including the answers to any questions we’ve asked you); (b) You tell us you’ve changed your mind; or (c) You ask us to take over the supply at a later date. 2.6. You agree to submit opening meter readings when we ask you to do so. 2.7. If your previous supplier charges you an exit fee to terminate your agreement and switch your property to Neon Reef, we will refund this as a credit to your Neon Reef account, up to a maximum of £36 per switch (including VAT). To claim the refund, you must have switched directly to us through our website and provide, over email, a copy of the final bill from your previous supplier for the property switching to Neon Reef, with the exit fee amount itemised.

Switching to Neon Reef. 2.1. You agree that we’re allowed to tell your existing supplier to end your agreement with them and to switch the supply to us. 2.2. We aren’t responsible for any debt or other outstanding charges you may have owing to your previous supplier, supplier unless we have expressly agreed to take on those amounts from your previous supplier (in which case you will be liable to us for those amounts). 2.3. We’ll make every effort to complete your switch to us and begin the supply start date within 5 working days for direct or website customers and up to 21 days for other channels, from the date we tell your previous supplier, although this could be delayed because of reasons outside our control. 2.4. We’ll let you know when we expect your switch to happen. However, the supply start date we give you is an estimate only and may be changed for reasons outside our control. 2.5. We can also change the supply start date if: (a) We don’t have all the information we need to complete your switch (including the answers to any questions we’ve asked you); (b) You tell us you’ve changed your mind; or (c) You ask us to take over the supply at a later date. 2.6. You agree to submit opening meter readings when we ask you to do so. 2.7. If your previous supplier charges you an exit fee to terminate your agreement and switch your property to Neon Reef, we will refund this as a credit to your Neon Reef account, up to a maximum of £36 per switch (including VAT). To claim the refund, you must have switched directly to us through our website and provide, over email, a copy of the final bill from your previous supplier for the property switching to Neon Reef, with the exit fee amount itemised.