SYSTEM AVAILABILITY SLA AND CREDITS. 2.1. Credit If SAP fails to meet the System Availability SLA for a particular Month, Customer may claim a Credit, which Customer may apply to a future invoice relating to the Cloud Service that did not meet the System Availability SLA (subject to Sections 2.1.1 and
Appears in 5 contracts
Samples: Order Form, Service Level Agreement, Sap Cloud Services Agreement
