Common use of Systems Availability Clause in Contracts

Systems Availability. Service unavailability resulting from unavailability or inaccessibility of systems will not be included in the “Estimated Response Time” calculation. For the purposes hereof, “Systems unavailability” is defined as the Service Provider’s inability to connect to systems associated with the applicable Support Request, including, but not limited to, Oracle-NetSuite and Dell-Boomi.

Systems Availability. Service unavailability resulting from unavailability or inaccessibility of systems Systems Unavailability will not be included in the “Estimated Response Time” calculation. For the purposes hereof, “Systems unavailabilityUnavailability” is defined as the Service Provider’s inability to connect to systems associated with the applicable Support Request, including, but not limited to, Oracle-NetSuite NetSuite, Wrike, Google Drive, and Dell-Boomi.