Systems Availability. Service unavailability resulting from Systems Unavailability will not be included in the “Estimated Response Time” calculation. For the purposes hereof, “Systems Unavailability” is defined as the Service Provider’s inability to connect to systems associated with the applicable Support Request, including, but not limited to, Oracle-NetSuite, Wrike, Google Drive, and Dell-Boomi.
Appears in 2 contracts
Systems Availability. Service unavailability resulting from Systems Unavailability unavailability or inaccessibility of systems will not be included in the “Estimated Response Time” calculation. For the purposes hereof, “Systems Unavailabilityunavailability” is defined as the Service Provider’s inability to connect to systems associated with the applicable Support Request, including, but not limited to, Oracle-NetSuite, Wrike, Google Drive, NetSuite and Dell-Boomi.
Appears in 2 contracts
