Common use of Table of Definitions Clause in Contracts

Table of Definitions. Term Meaning Annual Statement the statement provided annually by Us to You, giving details of, amongst other things, consumption of Your Heat Supply and the Charges. Back-Bill a ‘catch-up’ Xxxx, sent to You by Us when You have not been correctly charged for Heat Supply that You have used. Xxxx a bill issued at regular intervals by Us to You indicating all Charges You have incurred for the period indicated on the bill and when this amount is due to be paid, or, where applicable, drawn from Your bank account. Charges any and all of the following: a) the Variable Charge; b) reasonable and proper registration, disconnection and reconnection charges; and c) any other charges We are entitled to levy under this agreement. Commencement Date the date this agreement is signed. Company Core Sustainable Heat Management Limited, company number 10586130 and having its registered office at The Old Schools, Trinity Lane, Cambridge, Cambridgeshire, United Kingdom CB2 1TN. CPI the Consumer Price Index issued by the Office of National Statistics from time to time, or, failing such publication or in the event of a fundamental change to the Index, another reasonable replacement index selected by the Company. Customer Service Charter the “Customer Service Charter” published on, or available for download from, Our website (xxxx://xxx.xxxx.xxxxxxxxx-xxxxxxxxx.xx.xx) as may be updated from time-to-time. Data Protection Legislation the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (EU 2016/679) (the GDPR) when it comes into force and any UK legislation implemented in connection with the GDPR. District Heating Scheme the district heating scheme owned by the University to which You are connected. Emergency a serious leak within the Supply Equipment which cannot be isolated by You which is causing, or is likely to cause, immediate damage to property or risk of personal injury. Final Demand Letter the last in a series of requests by Us for payment of money owed by You to Us in connection with this agreement. Final Letter a written communication from Us to You, notifying You that of Our final position on the complaint in question. Heat Connection Point the point where the Supply Equipment for which We are responsible connects to the Landlord’s Equipment (if any), including as indicated in Schedule 2 (Supply Equipment). Heat Exit Point the outlet valves on the secondary circuit on the Customer side of the Heat Interface Unit adjacent to the Heat Exit Point, as indicated in Schedule 2 (Supply Equipment). Heating Season the months of October, November, December, January, February, March, April and May. Heat Interface Unit a device through which heat is transferred, and which regulates the flow of heat from the Supply Equipment to the space heating and hot water systems at the Supply Address. Heat Supply the supply of heat for space heating and hot water to the Heat Exit Point at the Supply Address. Landlord the landlord from time to time of the Supply Address. Landlord’s Equipment any part or section of the Supply Equipment between the Heat Connection Point and the Heat Exit Point, for which the Landlord or any person other than Us is Page12 responsible for operation or maintenance, including those indicated in Schedule 2 (Supply Equipment). Late Payment Reminder Letter a letter sent by Us to You when You have not paid Your Bill within 14 (fourteen) days of the date of the Bill. Meter a heat meter installed at the Supply Address and used by Us to measure the amount of Heat Supply used by You. Planned Interruption an interruption in the Heat Supply where We provide You with at least 48 (forty eight) hours’ written notice. Service Standards any performance levels and service standards set out in Schedule 3 (Service Standards). Supply Address the address to which the Heat Supply will be made as set out in this agreement. Supply Equipment all heat generating plant, pumps, heat stores, heat exchangers, pipes, Meters, automatic metering reading equipment and other equipment used to provide the Heat Supply up to the Heat Exit Point. Unit Price the charge for each kilowatt hour of Heat Supply used at the Supply Address, as set out on the first page of this agreement (as may be varied from time to time in accordance with the Customer Service Charter and as detailed on Our website). University the Chancellor, Masters and Scholars of the University of Cambridge of the Old Schools, Trinity Lane, Cambridge CB2 1TS. Unplanned Interruption an interruption in the Heat Supply where We have not provided You with at least 48 (forty eight) hours’ written notice. Utility Company any supplier from whom any supply of gas, electricity, water or telecommunications is required for operation of the Supply Equipment or provision of the Heat Supply. Variable Charge the charge for the amount of Heat Supply used at the Supply Address in any billing period (which may be based on an estimated or actual Meter reading). The Variable Charge will be calculated as set out in Schedule 1 (Charges) and may be varied from time to time in accordance with this agreement and the Customer Service Charter.

Table of Definitions. Term Meaning Annual Statement the statement provided annually by Us to You, giving details of, amongst other things, consumption of Your Heat Supply and the Charges. Back-Bill a ‘catch-up’ Xxxx, sent to You by Us when You have not been correctly charged for Heat Supply that You have used. Xxxx a bill issued at regular intervals by Us to You indicating all Charges You have incurred for the period indicated on the bill and when this amount is due to be paid, or, where applicable, drawn from Your bank account. Charges any and all of the following: a) the Variable Charge; b) the Standing Charge; c) reasonable and proper registration, disconnection and reconnection charges; and cd) any other charges We are entitled to levy under this agreement. Commencement Date the date this agreement is signed. Company Core Sustainable Heat Management Limited, company number 10586130 and having its registered office at The Old Schools, Trinity Lane, Cambridge, Cambridgeshire, United Kingdom CB2 1TN. CPI the Consumer Price Index issued by the Office of National Statistics from time to time, or, failing such publication or in the event of a fundamental change to the Index, another reasonable replacement index selected by the Company. Customer Service Charter the “Customer Service Charter” published on, or available for download from, Our website (xxxx://xxx.xxxx.xxxxxxxxx-xxxxxxxxx.xx.xxxxxx://xxx.xxxx.xxxxxxxxxxx.xx.xx) as may be updated from time-to-time. Data Protection Legislation the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (EU 2016/679) (the GDPR) when it comes into force and any UK legislation implemented in connection with the GDPR. District Heating Scheme the district heating scheme owned by the University to which You are connected. Emergency a serious leak within the Supply Equipment which cannot be isolated by You which is causing, or is likely to cause, immediate damage to property or risk of personal injury. Final Demand Letter the last in a series of requests by Us for payment of money owed by You to Us in connection with this agreement. Final Letter a written communication from Us to You, notifying You that of Our final position on the complaint in question. Heat Connection Point the point where the Supply Equipment for which We are responsible connects to the Landlord’s Equipment (if any), including as indicated in Schedule 2 (Supply Equipment). Heat Exit Point the outlet valves on the secondary circuit on the Customer side of the Heat Interface Unit adjacent to the Heat Exit Point, as indicated in Schedule 2 (Supply Equipment). Heating Season the months of October, November, December, January, February, March, April and May. Heat Interface Unit a device through which heat is transferred, and which regulates the flow of heat from the Supply Equipment to the space heating and hot water systems at the Supply Address. Heat Supply the supply of heat for space heating and hot water to the Heat Exit Point at the Supply Address. Landlord the landlord from time to time of the Supply Address. Landlord’s Equipment any part or section of the Supply Equipment between the Heat Connection Point and the Heat Exit Point, for which the Landlord or any person other than Us is Page12 responsible for operation or maintenance, including those indicated in Schedule 2 (Supply Equipment). Late Payment Reminder Letter a letter sent by Us to You when You have not paid Your Bill within 14 (fourteen) days of the date of the Bill. Meter a heat meter installed at the Supply Address and used by Us to measure the amount of Heat Supply used by You. Planned Interruption an interruption in the Heat Supply where We provide You with at least 48 (forty eight) hours’ written notice. Service Standards any performance levels and service standards set out in Schedule 3 (Service Standards). Supply Address the address to which the Heat Supply will be made as set out in this agreement. Supply Equipment all heat generating plant, pumps, heat stores, heat exchangers, pipes, Meters, automatic metering reading equipment and other equipment used to provide the Heat Supply up to the Heat Exit Point. Unit Price the charge for each kilowatt hour of Heat Supply used at the Supply Address, as set out on the first page of this agreement (as may be varied from time to time in accordance with the Customer Service Charter and as detailed on Our website). University the Chancellor, Masters and Scholars of the University of Cambridge of the Old Schools, Trinity Lane, Cambridge CB2 1TS. Unplanned Interruption an interruption in the Heat Supply where We have not provided You with at least 48 (forty eight) hours’ written notice. Utility Company any supplier from whom any supply of gas, electricity, water or telecommunications is required for operation of the Supply Equipment or provision of the Heat Supply. Variable Charge the charge for the amount of Heat Supply used at the Supply Address in any billing period (which may be based on an estimated or actual Meter reading). The Variable Charge will be calculated as set out in Schedule 1 (Charges) and may be varied from time to time in accordance with this agreement and the Customer Service Charter.

Table of Definitions. Term Meaning Annual Statement the statement provided annually by Us to You, giving details of, amongst other things, consumption of Your Heat Supply and the Charges. Back-Bill a ‘catch-up’ Xxxx, sent to You by Us when You have not been correctly charged for Heat Supply that You have used. Xxxx a bill issued at regular intervals by Us to You indicating all Charges You have incurred for the period indicated on the bill and when this amount is due to be paid, or, where applicable, drawn from Your bank account. Charges any and all of the following: a) the Variable Charge; b) the Standing Charge; c) reasonable and proper registration, disconnection and reconnection charges; and cd) any other charges We are entitled to levy under this agreement. Commencement Date the date this agreement is signed. Company Core Sustainable Heat Management Limited, company number 10586130 and having its registered office at The Old Schools, Trinity Lane, Cambridge, CambridgeshireXxxxxxxxxxxxxx, United Kingdom CB2 1TNXxxxxx Xxxxxxx XX0 0XX. CPI the Consumer Price Index issued by the Office of National Statistics from time to time, or, failing such publication or in the event of a fundamental change to the Index, another reasonable replacement index selected by the Company. Customer Service Charter the “Customer Service Charter” published on, or available for download from, Our website (xxxx://xxx.xxxx.xxxxxxxxx-xxxxxxxxx.xx.xxxxxx://xxx.xxxx.xxxxxxxxxxx.xx.xx) as may be updated from time-to-time. Data Protection Legislation the Data Protection Act 1998Xxx 0000, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (EU 2016/679) (the GDPR) when it comes into force and any UK legislation implemented in connection with the GDPR. District Heating Scheme the district heating scheme owned by the University to which You are connected. Emergency a serious leak within the Supply Equipment which cannot be isolated by You which is causing, or is likely to cause, immediate damage to property or risk of personal injury. Final Demand Letter the last in a series of requests by Us for payment of money owed by You to Us in connection with this agreement. Final Letter a written communication from Us to You, notifying You that of Our final position on the complaint in question. Heat Connection Point the point where the Supply Equipment for which We are responsible connects to the Landlord’s Equipment (if any), including as indicated in Schedule 2 (Supply Equipment). Heat Exit Point the outlet valves on the secondary circuit on the Customer side of the Heat Interface Unit adjacent to the Heat Exit Point, as indicated in Schedule 2 (Supply Equipment). Heating Season the months of October, November, December, January, February, March, April and May. Heat Interface Unit a device through which heat is transferred, and which regulates the flow of heat from the Supply Equipment to the space heating and hot water systems at the Supply Address. Heat Supply the supply of heat for space heating and hot water to the Heat Exit Point at the Supply Address. Landlord the landlord from time to time of the Supply Address. Landlord’s Equipment any part or section of the Supply Equipment between the Heat Connection Point and the Heat Exit Point, for which the Landlord or any person other than Us is Page12 responsible for operation or maintenance, including those indicated in Schedule 2 (Supply Equipment). Late Payment Reminder Letter a letter sent by Us to You when You have not paid Your Bill within 14 (fourteen) days of the date of the Bill. Meter a heat meter installed at the Supply Address and used by Us to measure the amount of Heat Supply used by You. Planned Interruption an interruption in the Heat Supply where We provide You with at least 48 (forty eight) hours’ written notice. Service Standards any performance levels and service standards set out in Schedule 3 (Service Standards). Supply Address the address to which the Heat Supply will be made as set out in this agreement. Supply Equipment all heat generating plant, pumps, heat stores, heat exchangers, pipes, Meters, automatic metering reading equipment and other equipment used to provide the Heat Supply up to the Heat Exit Point. Unit Price the charge for each kilowatt hour of Heat Supply used at the Supply Address, as set out on the first page of this agreement (as may be varied from time to time in accordance with the Customer Service Charter and as detailed on Our website). University the Chancellor, Masters and Scholars of the University of Cambridge of the Old Schools, Trinity Lane, Cambridge CB2 1TS. Unplanned Interruption an interruption in the Heat Supply where We have not provided You with at least 48 (forty eight) hours’ written notice. Utility Company any supplier from whom any supply of gas, electricity, water or telecommunications is required for operation of the Supply Equipment or provision of the Heat Supply. Variable Charge the charge for the amount of Heat Supply used at the Supply Address in any billing period (which may be based on an estimated or actual Meter reading). The Variable Charge will be calculated as set out in Schedule 1 (Charges) and may be varied from time to time in accordance with this agreement and the Customer Service Charter.

Table of Definitions. Term Meaning Annual Statement the statement provided annually by Us to You, giving details of, amongst other things, consumption of Your Heat Supply and the Charges. Back-Bill a ‘catch-up’ Xxxx, sent to You by Us when You have not been correctly charged for Heat Supply that You have used. Acceptance only relevant where a Network Extension is indicated on the first page of this agreement, the acceptance by Us of responsibility for a Network Extension in accordance with the terms of the relevant connection agreement and as notified to You in accordance with clause 4.4. Xxxx a bill issued at regular intervals by Us to You indicating all Charges You have incurred for the period indicated on the bill and when this amount is due to be paid, or, where applicable, drawn from Your bank account. Charges any and all of the following: a) the Heat Capacity Charge; b) the Variable Charge; bc) the Standing Charge; d) reasonable and proper registration, disconnection and reconnection charges; and ce) any other charges We are entitled to levy under this agreement. Commencement Date the date this agreement is signed. Company Core Sustainable Heat Management Limited, company number 10586130 and having its registered office at The Old Schools, Trinity Lane, Cambridge, Cambridgeshire, United Kingdom CB2 1TN. CPI the Consumer Price Index issued by the Office of National Statistics from time to time, or, failing such publication or in the event of a fundamental change to the Index, another reasonable replacement index selected by the Company. Customer’s Equipment all heat pipes, valves, pumps, heat exchangers and other ancillary plant and equipment used to convey heat from the Heat Connection Point, for which You or Your Landlord or any person other than Us is responsible for operation or maintenance, including those indicated in Schedule 2 (Supply Equipment). Where a Network Extension is indicated on the first page of this agreement, this includes a Network Extension for which We are not responsible until the date of Acceptance notified to You in accordance with clause 4.4. Customer Service Charter the “Customer Service Charter” published onpublished, or available for download from, from Our website (xxxx://xxx.xxxx.xxxxxxxxx-xxxxxxxxx.xx.xxxxxx://xxx.xxxx.xxxxxxxxxxx.xx.xx) as may be updated from time-to-time. Data Protection Legislation the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (EU 2016/679) (the GDPR) when it comes into force and any UK legislation implemented in connection with the GDPR. Declared Maximum Heat Capacity the Declared Maximum Heat Capacity specified on the first page of this agreement, subject to any adjustment in accordance with clause 7.5. District Heating Scheme the district heating scheme owned by the University of Cambridge to which You are connected. Emergency a serious leak within the Supply Equipment which cannot be isolated by You which is causing, or is likely to cause, immediate damage to property or risk of personal injury. Final Demand Letter the last in a series of requests by Us for payment of money owed by You to Us in connection with this agreement. Final Letter a written communication from Us to You, notifying You that of Our final position on the complaint in question. Heat Connection Point Capacity Charge the point where the charge for maintaining available capacity to make Heat Supply Equipment for which We are responsible connects to the Landlord’s Equipment (if any)Declared Maximum Heat Capacity, including which shall be calculated as indicated set out in Schedule 2 1 (Supply EquipmentCharges). Heat Exit Connection Point the outlet valves on the secondary circuit on the Customer side of the Heat Interface Unit adjacent to the Heat Exit PointExchanger, as indicated in Schedule 2 (Supply Equipment). Heating Season the months of October, November, December, January, February, March, April and May. Heat Interface Unit Exchanger a device owned by Us through which heat is transferred, and which regulates the flow of heat heat, from the Supply Equipment to the space heating and hot water systems at the Supply Address. Heat Supply the supply of heat for space heating and hot water to the Heat Exit Connection Point at the Supply Address. Landlord the landlord from time to time of the Supply Address. Landlord’s Equipment any part or section of the Supply Equipment between the Heat Connection Point and the Heat Exit Point, for which the Landlord or any person other than Us is Page12 responsible for operation or maintenance, including those indicated in Schedule 2 Address (Supply Equipmentwhere relevant). Late Payment Reminder Letter a letter sent by Us to You when You have not paid Your Bill within 14 (fourteen) days of the date of the Bill. Page12 Meter a heat meter installed at the Supply Address and used by Us to measure the amount of Heat Supply used by You. Minimum Annual Charge the minimum Variable Charge per year. The Minimum Annual Charge will be calculated as set out in Schedule 1 (Charges). Network Extension where relevant and indicated on the first page of this agreement, a section of pipework and ancillary equipment, as indicated in Schedule 2 (Supply Equipment), for which We take responsibility after the date of this agreement, on the date of Acceptance in accordance with clause 4.4. Planned Interruption an interruption in the Heat Supply where We provide You with at least 48 (forty eight) hours’ written notice. Service Standards any performance levels and service standards set out in Schedule 3 (Service Standards). Supply Address the address to which the Heat Supply will be made as set out in this agreement. Supply Equipment all heat generating plant, pumps, heat stores, heat exchangers, pipes, Meters, automatic metering reading equipment and other equipment used to provide the Heat Supply up to the Heat Exit Point. Unit Price the charge for each kilowatt hour of Heat Supply used at the Supply Address, as set out on the first page of this agreement (as may be varied from time to time in accordance with the Customer Service Charter and as detailed on Our website). University the Chancellor, Masters and Scholars of the University of Cambridge of the Old Schools, Trinity Lane, Cambridge CB2 1TS. Unplanned Interruption an interruption in the Heat Supply where We have not provided You with at least 48 (forty eight) hours’ written notice. Utility Company any supplier from whom any supply of gas, electricity, water or telecommunications is required for operation of the Supply Equipment or provision of the Heat Supply. Variable Charge the charge for the amount of Heat Supply used at the Supply Address in any billing period (which may be based on an estimated or actual Meter reading). The Variable Charge will be calculated as set out in Schedule 1 (Charges) and may be varied from time to time in accordance with this agreement and the Customer Service Charter.

Table of Definitions. Term Meaning Annual Statement the statement provided annually by Us to You, giving details of, amongst other things, consumption of Your Heat Supply and the Charges. Back-Bill a ‘catch-up’ Xxxx, sent to You by Us when You have not been correctly charged for Heat Supply that You have used. Xxxx a bill issued at regular intervals by Us to You indicating all Charges You have incurred for the period indicated on the bill and when this amount is due to be paid, or, where applicable, drawn from Your bank account. Charges any and all of the following: a) the Variable Charge; b) the Standing Charge; c) reasonable and proper registration, disconnection and reconnection charges; and cd) any other charges We are entitled to levy under this agreement. Commencement Date the date this agreement is signed. Company Core Sustainable Heat Management Limited, company number 10586130 and having its registered office at The Old SchoolsXxx Xxx Xxxxxxx, Trinity LaneXxxxxxx Xxxx, CambridgeXxxxxxxxx, CambridgeshireXxxxxxxxxxxxxx, United Kingdom CB2 1TNXxxxxx Xxxxxxx XX0 0XX. CPI the Consumer Price Index issued by the Office of National Statistics from time to time, or, failing such publication or in the event of a fundamental change to the Index, another reasonable replacement index selected by the Company. Customer Service Charter the “Customer Service Charter” published on, or available for download from, Our website (xxxx://xxx.xxxx.xxxxxxxxx-xxxxxxxxx.xx.xxxxxx://xxx.xxxx.xxxxxxxxxxx.xx.xx) as may be updated from time-to-time. Data Protection Legislation the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (EU 2016/679) (the GDPR) when it comes into force and any UK legislation implemented in connection with the GDPR. District Heating Scheme the district heating scheme owned by the University to which You are connected. Emergency a serious leak within the Supply Equipment which cannot be isolated by You which is causing, or is likely to cause, immediate damage to property or risk of personal injury. Final Demand Letter the last in a series of requests by Us for payment of money owed by You to Us in connection with this agreement. Final Letter a written communication from Us to You, notifying You that of Our final position on the complaint in question. Heat Connection Point the point where the Supply Equipment for which We are responsible connects to the Landlord’s Equipment (if any), including as indicated in Schedule 2 (Supply Equipment). Heat Exit Point the outlet valves on the secondary circuit on the Customer side of the Heat Interface Unit adjacent to the Heat Exit PointUnit, including as indicated in Schedule 2 (Supply Equipment). Heating Season the months of October, November, December, January, February, March, April and May. Heat Interface Unit a device owned by You through which heat is transferred, and which regulates the flow of heat heat, from the Supply Equipment to the space heating and hot water systems at the Supply Address. Heat Supply the supply of heat for space heating and hot water to the Heat Exit Point at the Supply Address. Landlord the landlord from time to time of the Supply Address. Landlord’s Equipment any part or section of the Supply Equipment between the Heat Connection Point and the Heat Exit Point, for which the Landlord or any person other than Us is Page12 responsible for operation or maintenance, including those indicated in Schedule 2 (Supply Equipment). Page13 Late Payment Reminder Letter a letter sent by Us to You when You have not paid Your Bill within 14 (fourteen) days of the date of the Bill. Meter a heat meter installed at the Supply Address and used by Us to measure the amount of Heat Supply used by You. Planned Interruption an interruption in the Heat Supply where We provide You with at least 48 (forty eight) hours’ written notice. Service Standards any performance levels and service standards set out in Schedule 3 (Service Standards). Supply Address the address to which the Heat Supply will be made as set out in this agreement. Supply Equipment all heat generating plant, pumps, heat stores, heat exchangers, pipes, Meters, automatic metering reading equipment and other equipment used to provide the Heat Supply up to the Heat Exit Point. Unit Price the charge for each kilowatt hour of Heat Supply used at the Supply Address, as set out on the first page of this agreement (as may be varied from time to time in accordance with the Customer Service Charter and as detailed on Our website). University the Chancellor, Masters and Scholars of the University of Cambridge of the Old Schools, Trinity Lane, Cambridge CB2 1TS. Unplanned Interruption an interruption in the Heat Supply where We have not provided You with at least 48 (forty eight) hours’ written notice. Utility Company any supplier from whom any supply of gas, electricity, water or telecommunications is required for operation of the Supply Equipment or provision of the Heat Supply. Variable Charge the charge for the amount of Heat Supply used at the Supply Address in any billing period (which may be based on an estimated or actual Meter reading). The Variable Charge will be calculated as set out in Schedule 1 (Charges) and may be varied from time to time in accordance with this agreement and the Customer Service Charter.

Table of Definitions. Term Meaning Annual Statement the statement provided annually by Us to You, giving details of, amongst other things, consumption of Your Heat Supply and the Charges. Back-Bill Xxxx a ‘catch-up’ Xxxx, sent to You by Us when You have not been correctly charged for Heat Supply that You have used. Xxxx a bill xxxx issued at regular intervals by Us to You indicating all Charges You have incurred for the period indicated on the bill xxxx and when this amount is due to be paid, or, where applicable, drawn from Your bank account. Charges any and all of the following: a) the Variable Charge; b) reasonable and proper registration, disconnection and reconnection charges; and c) any other charges We are entitled to levy under this agreement. Commencement Date the date this agreement is signed. Company Core Sustainable Heat Management Limited, company number 10586130 and having its registered office at The Old Schools, Trinity Lane, Cambridge, CambridgeshireXxxxxxxxxxxxxx, United Kingdom CB2 1TNXxxxxx Xxxxxxx XX0 0XX. CPI the Consumer Price Index issued by the Office of National Statistics from time to time, or, failing such publication or in the event of a fundamental change to the Index, another reasonable replacement index selected by the Company. Customer Service Charter the “Customer Service Charter” published on, or available for download from, Our website (xxxx://xxx.xxxx.xxxxxxxxx-xxxxxxxxx.xx.xxxxxx://xxx.xxxx.xxxxxxxxxxx.xx.xx) as may be updated from time-to-time. Data Protection Legislation the Data Protection Act 1998Xxx 0000, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (EU 2016/679) (the GDPR) when it comes into force and any UK legislation implemented in connection with the GDPR. District Heating Scheme the district heating scheme owned by the University to which You are connected. Emergency a serious leak within the Supply Equipment which cannot be isolated by You which is causing, or is likely to cause, immediate damage to property or risk of personal injury. Final Demand Letter the last in a series of requests by Us for payment of money owed by You to Us in connection with this agreement. Final Letter a written communication from Us to You, notifying You that of Our final position on the complaint in question. Heat Connection Point the point where the Supply Equipment for which We are responsible connects to the Landlord’s Equipment (if any), including as indicated in Schedule 2 (Supply Equipment). Heat Exit Point the outlet valves on the secondary circuit on the Customer side of the Heat Interface Unit adjacent to the Heat Exit Point, as indicated in Schedule 2 (Supply Equipment). Heating Season the months of October, November, December, January, February, March, April and May. Heat Interface Unit a device through which heat is transferred, and which regulates the flow of heat from the Supply Equipment to the space heating and hot water systems at the Supply Address. Heat Supply the supply of heat for space heating and hot water to the Heat Exit Point at the Supply Address. Landlord the landlord from time to time of the Supply Address. Landlord’s Equipment any part or section of the Supply Equipment between the Heat Connection Point and the Heat Exit Point, for which the Landlord or any person other than Us is Page12 responsible for operation or maintenance, including those indicated in Schedule 2 (Supply Equipment). Late Payment Reminder Letter a letter sent by Us to You when You have not paid Your Bill Xxxx within 14 (fourteen) days of the date of the BillXxxx. Meter a heat meter installed at the Supply Address and used by Us to measure the amount of Heat Supply used by You. Planned Interruption an interruption in the Heat Supply where We provide You with at least 48 (forty eight) hours’ written notice. Service Standards any performance levels and service standards set out in Schedule 3 (Service Standards). Supply Address the address to which the Heat Supply will be made as set out in this agreement. Supply Equipment all heat generating plant, pumps, heat stores, heat exchangers, pipes, Meters, automatic metering reading equipment and other equipment used to provide the Heat Supply up to the Heat Exit Point. Unit Price the charge for each kilowatt hour of Heat Supply used at the Supply Address, as set out on the first page of this agreement (as may be varied from time to time in accordance with the Customer Service Charter and as detailed on Our website). University the Chancellor, Masters and Scholars of the University of Cambridge of the Old SchoolsXxx Xxxxxxx, Trinity LaneXxxxxxx Xxxx, Cambridge CB2 1TSXxxxxxxxx XX0 0XX. Unplanned Interruption an interruption in the Heat Supply where We have not provided You with at least 48 (forty eight) hours’ written notice. Utility Company any supplier from whom any supply of gas, electricity, water or telecommunications is required for operation of the Supply Equipment or provision of the Heat Supply. Variable Charge the charge for the amount of Heat Supply used at the Supply Address in any billing period (which may be based on an estimated or actual Meter reading). The Variable Charge will be calculated as set out in Schedule 1 (Charges) and may be varied from time to time in accordance with this agreement and the Customer Service Charter.

Table of Definitions. Term Meaning Annual Statement the statement provided annually by Us to You, giving details of, amongst other things, consumption of Your Heat Supply and the Charges. Back-Bill a ‘catch-up’ Xxxx, sent to You by Us when You have not been correctly charged for Heat Supply that You have used. Xxxx a bill issued at regular intervals by Us to You indicating all Charges You have incurred for the period indicated on the bill and when this amount is due to be paid, or, where applicable, drawn from Your bank account. Charges any and all of the following: a) the Variable Charge; b) the Standing Charge; c) reasonable and proper registration, disconnection and reconnection charges; and cd) any other charges We are entitled to levy under this agreement. Commencement Date the date this agreement is signed. Company Core Sustainable Heat Management Limited, company number 10586130 and having its registered office at The Old Schools, Trinity Lane, Cambridge, Cambridgeshire, United Kingdom CB2 1TN. CPI the Consumer Price Index issued by the Office of National Statistics from time to time, or, failing such publication or in the event of a fundamental change to the Index, another reasonable replacement index selected by the Company. Customer Service Charter the “Customer Service Charter” published on, or available for download from, Our website (xxxx://xxx.xxxx.xxxxxxxxx-xxxxxxxxx.xx.xxxxxx://xxx.xxxx.xxxxxxxxxxx.xx.xx) as may be updated from time-to-time. Data Protection Legislation the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (EU 2016/679) (the GDPR) when it comes into force and any UK legislation implemented in connection with the GDPR. District Heating Scheme the district heating scheme owned by the University to which You are connected. Emergency a serious leak within the Supply Equipment which cannot be isolated by You which is causing, or is likely to cause, immediate damage to property or risk of personal injury. Final Demand Letter the last in a series of requests by Us for payment of money owed by You to Us in connection with this agreement. Final Letter a written communication from Us to You, notifying You that of Our final position on the complaint in question. Heat Connection Point the point where the Supply Equipment for which We are responsible connects to the Landlord’s Equipment (if any), including as indicated in Schedule 2 (Supply Equipment). Heat Exit Point the outlet valves on the secondary circuit on the Customer side of the Heat Interface Unit adjacent to the Heat Exit Point, as indicated in Schedule 2 (Supply Equipment). Heating Season the months of October, November, December, January, February, March, April and May. Heat Interface Unit a device through which heat is transferred, and which regulates the flow of heat from the Supply Equipment to the space heating and hot water systems at the Supply Address. Heat Supply the supply of heat for space heating and hot water to the Heat Exit Point at the Supply Address. Landlord the landlord from time to time of the Supply Address. Page13 Landlord’s Equipment any part or section of the Supply Equipment between the Heat Connection Point and the Heat Exit Point, for which the Landlord or any person other than Us is Page12 responsible for operation or maintenance, including those indicated in Schedule 2 (Supply Equipment). Late Payment Reminder Letter a letter sent by Us to You when You have not paid Your Bill within 14 (fourteen) days of the date of the Bill. Meter a heat meter installed at the Supply Address and used by Us to measure the amount of Heat Supply used by You. Planned Interruption an interruption in the Heat Supply where We provide You with at least 48 (forty eight) hours’ written notice. Service Standards any performance levels and service standards set out in Schedule 3 (Service Standards). Supply Address the address to which the Heat Supply will be made as set out in this agreement. Supply Equipment all heat generating plant, pumps, heat stores, heat exchangers, pipes, Meters, automatic metering reading equipment and other equipment used to provide the Heat Supply up to the Heat Exit Point. Unit Price the charge for each kilowatt hour of Heat Supply used at the Supply Address, as set out on the first page of this agreement (as may be varied from time to time in accordance with the Customer Service Charter and as detailed on Our website). University the Chancellor, Masters and Scholars of the University of Cambridge of the Old Schools, Trinity Lane, Cambridge CB2 1TS. Unplanned Interruption an interruption in the Heat Supply where We have not provided You with at least 48 (forty eight) hours’ written notice. Utility Company any supplier from whom any supply of gas, electricity, water or telecommunications is required for operation of the Supply Equipment or provision of the Heat Supply. Variable Charge the charge for the amount of Heat Supply used at the Supply Address in any billing period (which may be based on an estimated or actual Meter reading). The Variable Charge will be calculated as set out in Schedule 1 (Charges) and may be varied from time to time in accordance with this agreement and the Customer Service Charter.

Table of Definitions. Term Meaning Annual Statement the statement provided annually by Us to You, giving details of, amongst other things, consumption of Your Heat Supply and the Charges. Back-Bill a ‘catch-up’ Xxxx, sent to You by Us when You have not been correctly charged for Heat Supply that You have used. Xxxx a bill issued at regular intervals by Us to You indicating all Charges You have incurred for the period indicated on the bill and when this amount is due to be paid, or, where applicable, drawn from Your bank account. Charges any and all of the following: a) the Variable Charge; b) the Standing Charge; c) reasonable and proper registration, disconnection and reconnection charges; and cd) any other charges We are entitled to levy under this agreement. Commencement Date the date this agreement is signed. Company Core Sustainable Heat Management Limited, company number 10586130 and having its registered office at The Old SchoolsXxx Xxx Xxxxxxx, Trinity LaneXxxxxxx Xxxx, CambridgeXxxxxxxxx, CambridgeshireXxxxxxxxxxxxxx, United Kingdom CB2 1TNXxxxxx Xxxxxxx XX0 0XX. CPI the Consumer Price Index issued by the Office of National Statistics from time to time, or, failing such publication or in the event of a fundamental change to the Index, another reasonable replacement index selected by the Company. Customer Service Charter the “Customer Service Charter” published on, or available for download from, Our website (xxxx://xxx.xxxx.xxxxxxxxx-xxxxxxxxx.xx.xxxxxx://xxx.xxxx.xxxxxxxxxxx.xx.xx) as may be updated from time-to-time. Data Protection Legislation the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (EU 2016/679) (the GDPR) when it comes into force and any UK legislation implemented in connection with the GDPR. District Heating Scheme the district heating scheme owned by the University to which You are connected. Emergency a serious leak within the Supply Equipment which cannot be isolated by You which is causing, or is likely to cause, immediate damage to property or risk of personal injury. Final Demand Letter the last in a series of requests by Us for payment of money owed by You to Us in connection with this agreement. Final Letter a written communication from Us to You, notifying You that of Our final position on the complaint in question. Heat Connection Point the point where the Supply Equipment for which We are responsible connects to the Landlord’s Equipment (if any), including as indicated in Schedule 2 (Supply Equipment). Heat Exit Point the outlet valves on the secondary circuit on the Customer side of the Heat Interface Unit adjacent to the Heat Exit Point, as indicated in Schedule 2 (Supply Equipment). Heating Season the months of October, November, December, January, February, March, April and May. Heat Interface Unit a device through which heat is transferred, and which regulates the flow of heat from the Supply Equipment to the space heating and hot water systems at the Supply Address. Heat Supply the supply of heat for space heating and hot water to the Heat Exit Point at the Supply Address. Landlord the landlord from time to time of the Supply Address. Page13 Landlord’s Equipment any part or section of the Supply Equipment between the Heat Connection Point and the Heat Exit Point, for which the Landlord or any person other than Us is Page12 responsible for operation or maintenance, including those indicated in Schedule 2 (Supply Equipment). Late Payment Reminder Letter a letter sent by Us to You when You have not paid Your Bill within 14 (fourteen) days of the date of the Bill. Meter a heat meter installed at the Supply Address and used by Us to measure the amount of Heat Supply used by You. Planned Interruption an interruption in the Heat Supply where We provide You with at least 48 (forty eight) hours’ written notice. Service Standards any performance levels and service standards set out in Schedule 3 (Service Standards). Supply Address the address to which the Heat Supply will be made as set out in this agreement. Supply Equipment all heat generating plant, pumps, heat stores, heat exchangers, pipes, Meters, automatic metering reading equipment and other equipment used to provide the Heat Supply up to the Heat Exit Point. Unit Price the charge for each kilowatt hour of Heat Supply used at the Supply Address, as set out on the first page of this agreement (as may be varied from time to time in accordance with the Customer Service Charter and as detailed on Our website). University the Chancellor, Masters and Scholars of the University of Cambridge of the Old Schools, Trinity Lane, Cambridge CB2 1TS. Unplanned Interruption an interruption in the Heat Supply where We have not provided You with at least 48 (forty eight) hours’ written notice. Utility Company any supplier from whom any supply of gas, electricity, water or telecommunications is required for operation of the Supply Equipment or provision of the Heat Supply. Variable Charge the charge for the amount of Heat Supply used at the Supply Address in any billing period (which may be based on an estimated or actual Meter reading). The Variable Charge will be calculated as set out in Schedule 1 (Charges) and may be varied from time to time in accordance with this agreement and the Customer Service Charter.