Common use of Team Measurement Observing Clause in Contracts

Team Measurement Observing. This form of remote observing determines the overall quality of service being provided by the team. Results of these observations would ensure that the call flow process is being followed, that legal/regulatory requirements are met and that ethical sales practices are being adhered to. These observations would also identify training opportunities and customer reaction to new products and promotions. Team results could be compiled at the state, office/Manager and Assistant Manager levels. This observing will occur throughout the month on a representative sampling of employees. No advance notice of this observing will be provided since these efforts are oriented toward overall office performance rather than individual. While not the intent of Team Measurement observing, disciplinary action could occur based on observation results if any of the following were to occur: • Gross discourtesy or abuse of the customer is observed • Attempt to defraud the company through dishonest sales practices (cramming/slamming) • The employee violates privacy of communications or demonstrates integrity problems Team observing results may be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”).

Team Measurement Observing. This form of remote observing determines the overall quality of service being provided by the team. Results of these observations would ensure that the call flow process employee is being followed, adhering to methods and procedures that legal/regulatory requirements are met and that ethical sales practices are being adhered to. These observations would also identify training opportunities and customer reaction to new products and promotions. Team results could be compiled at the state, office/Manager and Assistant Manager levels. This observing will occur throughout the month on a representative sampling of employees. No advance notice of this observing will be provided since these efforts are oriented toward overall office performance rather than individual. While not the intent of Team Measurement observing, disciplinary action could occur based on observation results if any of the following were to occur: • Gross discourtesy or abuse of the customer is observed • Attempt to defraud the company through dishonest sales practices (cramming/slamming) • The employee violates privacy of communications or demonstrates integrity problems Team observing results may be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”).

Team Measurement Observing. This form of remote observing determines the overall quality of service being provided by the team. Results of these observations would ensure that the call flow process employee is being followed, adhering to methods and procedures that legal/regulatory requirements are met and that ethical sales practices are being adhered to. These observations would also identify training opportunities and customer reaction to new products and promotions. Team results could be compiled at the state, office/Manager and Assistant Manager levels. This observing will occur throughout the month on a representative sampling of employees. No advance notice of this observing will be provided since these efforts are oriented toward overall office performance rather than individual. While not the intent of Team Measurement observing, disciplinary action could occur based on observation results if any of the following were to occur: •  Gross discourtesy or abuse of the customer is observed •  Attempt to defraud the company through dishonest sales practices (cramming/slamming) •  The employee violates privacy of communications or demonstrates integrity problems Team observing results may be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”).

Team Measurement Observing. This form of remote observing determines the overall quality of service being provided by the team. Results of these observations would ensure that the call flow process is being followed, that legal/regulatory requirements are met and that ethical sales practices are being adhered to. These observations would also identify training opportunities and customer reaction to new products and promotions. Team results could be compiled at the state, office/Manager and Assistant Manager levels. This observing will occur throughout the month on a representative sampling of employees. No advance notice of this observing will be provided since these efforts are oriented toward overall office performance rather than individual. While not the intent of Team Measurement observing, disciplinary action could occur based on observation results if any of the following were to occur: •  Gross discourtesy or abuse of the customer is observed •  Attempt to defraud the company through dishonest sales practices (cramming/slamming) •  The employee violates privacy of communications or demonstrates integrity problems Team observing results may be documented and given to the observed employee for developmental/diagnostic purposes only. These calls will be differentiated in the employee’s coaching log from those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” or “C&D”).