Common use of TECHNOLOGY AND INTERNET ACCESS Clause in Contracts

TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Certificates and checks) 24 hours a day, 7 days per week • Review frequently asked questions, including transfer requirements and corporate actions data • Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) • Change account addresses • Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Certificates • Obtain a duplicate Form 1099 • Sign up for electronic delivery (e.g., for proxy materials) • Request a certificate for shares held in book-entry or plan form • Enroll to have dividends directed toward purchase of additional Shares • Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 1099, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER (INQUIRIES)

TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Certificates and checks) 24 hours a day, 7 days per week • Review frequently asked questions, including transfer requirements and corporate actions data • Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) • Change account addresses • Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Certificates • Obtain a duplicate Form 1099 • Sign up for electronic delivery (e.g., for proxy materials) • Request a certificate for shares held in book-entry or plan form • Enroll to have dividends directed toward purchase of additional Shares • Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of ASTXxxxxxxx’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 1099, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER (INQUIRIES)

TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Share Certificates and checks) 24 hours a day, 7 days per week • Review frequently asked questions, including transfer requirements and corporate actions data • Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) • Change account addresses • Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Share Certificates • Obtain a duplicate Form 1099 • Sign up for electronic delivery (e.g., for proxy materials) • Request a certificate for shares held in book-entry or plan form • Enroll to have dividends directed toward purchase of additional Shares • Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 1099, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER (INQUIRIES)

TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Share Certificates and checks) 24 hours a day, 7 days per week • Review frequently asked questions, including transfer requirements and corporate actions data • Download forms (e.g., affidavit of domicile, form W8W-8/W9W-9, letters of transmittal and stock power) • Change account addresses • Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Share Certificates • Obtain a duplicate Form 1099 • Sign up for electronic delivery (e.g., for proxy materials) • Request a certificate for shares held in book-entry or plan form • Enroll to have dividends directed toward purchase of additional Shares • Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 1099, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, Stock Share Certificate replacements and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER (INQUIRIES)