Common use of TECHNOLOGY AND INTERNET ACCESS Clause in Contracts

TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Certificates and checks) 24 hours a day, 7 days per week • Review frequently asked questions, including transfer requirements and corporate actions data • Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) • Change account addresses • Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Certificates • Obtain a duplicate Form 1099 • Sign up for electronic delivery (e.g., for proxy materials) • Request a certificate for shares held in book-entry or plan form • Enroll to have dividends directed toward purchase of additional Shares • Send e-mail inquiries concerning Shareholder’s account, or conduct an online chat session with one of AST’s customer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 1099, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER (INQUIRIES) • Distribute “welcome” material to new Shareholders (may incur reimbursable expenses) • Provide assistance to Shareholders related to their securities holdings as they initiate account inquiries or perform transactions, including guidance through common transactions and explanations for transaction rejections and the corrective steps required to complete their request • Provide 24/7 account access via the internet and IVR telephonic system • Provide toll-free number for Shareholder-initiated telephone inquiries to AST’s call center 1 Please note that AST does not charge a fee for DWAC processing but that the broker may charge fees incurred from receipt of Shares. • Oversee the fulfillment process for potential investors (if applicable)

Appears in 2 contracts

Samples: Transfer Agency and Registrar Services Agreement (OFS Credit Company, Inc.), Transfer Agency and Registrar Services Agreement (OFS Credit Company, Inc.)

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TECHNOLOGY AND INTERNET ACCESS. Retrieve account information (including outstanding Stock Certificates Units and checks) 24 hours a day, 7 days per week · Review frequently asked questions, including transfer requirements and corporate actions data · Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and stock power) · Change account addresses · Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Certificates • · Obtain a duplicate Form 1099 · Sign up for electronic delivery (e.g., for proxy materials) · Request a certificate for shares record of Units held in book-entry or plan form · Enroll to have dividends directed toward purchase of additional Shares • Units · Send e-mail inquiries concerning ShareholderUnitholder’s account, or conduct an online chat session with one of AST’s customer service representatives SHAREHOLDERS UNITHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (“IVR”) · Obtain account-specific information, including account balance · Execute plan transactions, including sales and certification requests · Request a duplicate Form 1099, with delivery via mail or fax · Request a transfer package via mail or fax · Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments · Obtain information pertaining to current corporate actions or other significant Company events SHAREHOLDER UNITHOLDER (INQUIRIES) · Distribute “welcome” material to new Shareholders Unitholders (may incur reimbursable expenses) · Provide assistance to Shareholders Unitholders related to their securities holdings as they initiate account inquiries or perform transactions, including guidance through common transactions and explanations for transaction rejections and the corrective steps required to complete their request · Provide 24/7 account access via the internet and IVR telephonic system · Provide toll-free number for ShareholderUnitholder-initiated telephone inquiries to AST’s call center 1 Please note that AST does not charge a fee for DWAC processing but that the broker may charge fees incurred from receipt of Shares. • · Oversee the fulfillment process for potential investors (if applicable)

Appears in 1 contract

Samples: Transfer Agency and Registrar Services Agreement (New Mountain Guardian III BDC, L.L.C.)

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TECHNOLOGY AND INTERNET ACCESS. Shareholders via the Internet • Retrieve account information (including outstanding Stock Certificates certificates and checks) 24 hours a day, 7 days per week aweek • Review frequently asked questions, including transfer requirements and corporate actions data requirements. • Download forms (e.g., affidavit of domicile, form W8/W9, letters of transmittal and transmittal, stock power, etc.) • Change account addresses • Replace lost, stolen or uncashed checks • Replace lost, stolen or non-received Stock Certificates checks • Obtain a duplicate Form 1099 tax form • Sign up for electronic delivery (e.g., for example proxy materials) • Request a certificate for shares held in book-entry or plan form • Enroll to have dividends directed toward purchase of additional Shares shares • Review concise and plain-English descriptions of current corporate actions and other significantcompany events • Send e-mail inquiries concerning Shareholder’s their account, or conduct an online chat session with one of AST’s customer ourcustomer service representatives SHAREHOLDERS VIA THE INTERACTIVE VOICE RESPONSE (IVR) • Obtain account-specific information, including account balance • Execute plan transactions, including sales and certification requests • Request a duplicate Form 10991099 form, with delivery via mail or fax • Request a transfer package via mail or fax • Request forms to effect address changes, check replacements, Stock Certificate replacements and direct deposit enrollments • Obtain information pertaining to current corporate actions or other significant Company company events SHAREHOLDER (INQUIRIES) • Distribute “welcome” material to new Shareholders (may incur reimbursable expenses) shareholders • Provide unlimited assistance to Shareholders shareholders related to their securities holdings as they initiate account inquiries accountinquiries or perform transactions, including guidance including: - Guidance through common transactions and explanations - Explanations for transaction rejections and the corrective steps required to complete their request • Provide 24/7 account access via the internet and IVR telephonic system (unlimited) • Provide toll-free 800 number for Shareholdershareholder-initiated telephone inquiries to AST’s our call center 1 Please note that AST does not charge a fee for DWAC processing but that the broker may charge fees incurred from receipt of Shares. • Oversee the fulfillment process for potential investors • Issue replacement checks CLIENT-DESIGNATED PERSONNEL VIA THE INTERNET • View and download detailed shareholder data, including: name, address of record, account number(s),number of shares held in certificate and book-entry form, historical dividend-related information and cost basis reporting information • Obtain total outstanding share balances for any date after 1996 and/or a list of transactions affectingoutstanding shares within a specified date range • Utilize our reporting tool to generate comprehensive reports in a real-time environment, with immediatee-mail delivery • Issue stock options and effect delivery through the DWAC system • Update company profile and corporate information AST's Control Books Tracking - Access the number of outstanding shares as of any given date - Elect to receive daily emails of control books information - Access transactions affecting the number of outstanding shares in a client-specified date range AST's Proxy Central - Proxy reports (either summary or detail) by proposal - Voting status on the fifty largest accounts - Shareholders attending your annual meeting - DTC position listing - Broker voting detail ANNUAL SHAREHOLDER MEETING • Process proxy votes for routine/non-routine meetings • Imprint shareholders’ name on proxy cards • Mail material to shareholders (postage and processing fees will apply) • Prepare and transmit daily proxy tabulation reports to the company via email • Provide certified shareholder list via hard copy per request • Facilitate proxy distribution mailing DIVIDEND DISBURSEMENT • Confirm in writing that the dividend notice was received • Prepare and calculate dividend payments • Coordinate dividend checks and enclosures mailing to the shareholders • Furnish one copy of the dividend register, hard copy or CD-ROM (if applicable)requested) • Answer shareholder inquiries relative to dividend payments • Place stop payment orders on reported lost dividend checks • Issue replacement dividend checks/sales checks • Provide copies of paid dividend checks upon request • Reconcile the dividend disbursing accounts maintained by AST • Report annual dividend income to shareholders on IRS form 1099-DIV • File annual tax information electronically to the internal revenue service. • Withhold and remit backup withholding taxes as required by the internal revenue service • Withhold foreign tax and file foreign tax reports as required by the internal revenue service. • Maintain custody and control of all undeliverable checks and forward returned items to shareholdersupon notice of a current address • Mail year-end tax information to plan participants and the IRS • Produce all applicable tax forms - Mail year-end 1099 forms to shareholders - Furnish year-end 1099 tax forms to shareholders - Replace lost 1099 tax forms to shareholders DIVIDEND REINVESTMENT PLAN ADMINISTRATION • Open and maintain participant accounts • Acknowledge and process reinvestment, direct debit and optional cash payments • Mail quarterly dividend reinvestment statements within 5 business days of payable date • Correspond with plan participants • Mail proceeds to plan participants liquidating or terminating the plan • Provide periodic investment reports to the company • Process applicable cash distribution payments • Prepare and mailing checks to shareholders • Insert all required enclosures SERVICE ADDENDUM • Handle reinvestment and/or cash investment transactions for all plan participant accounts • Prepare and mail or transmit a year to date detailed dividend reinvestment statement to each plan participant • Maintain plan accounts and establish new participant accounts via internet and mail • Provide for direct debit of shareowner accounts for optional cash, as required • Process book-to-book transfers and partial and full share sales • Process termination and withdrawal requests by internet, mail or telephone • Provide safekeeping for shares in the plan • Handle all plan inquiries • Prepare and mail tax form 1099/1099B/1042 to participants and related filings with the IRS • Mail or transmit prospectus and enrollment package as requested by potential or existing shareholders EXHIBIT C The following is intended to be a comprehensive summary of the fees associated with the Services. TRANSFER AGENT AND RELATED SERVICES All standard services listed on the Service Addendum attached hereto are included in the flat monthly fee. Monthly Administration of Transfer Agent & Registrar Services $1,050.00 SPECIAL SERVICES Services not included in this fee proposal, but deemed necessary or desirable by the corporate issuer, may be subject to additional charges. Examples of such services include trustee/custodial services, exchange/tender offers and stock dividends. OUT-OF-POCKET EXPENSES Note that all customary out-of-pocket expenses will be billed in addition to the fees listed above. These charges include, but are not limited to: printing and stationery, freight and materials delivery, postage and handling. The fees quoted in this schedule apply to services ordinarily rendered by AST and are subject to reasonable adjustment based on final review of documents, or when AST is called upon to undertake unusual duties or responsibilities, or as changes in law, procedures or the cost of doing business demand. Furthermore, the fees quoted in this schedule are based upon information provided to AST and are subject to change upon modification or supplementation of such information resulting in the provision of additional services by AST. Services in addition to and not contemplated in this proposal, including, but not limited to, document amendments and revisions, calculations, notices and reports, legal fees and unanticipated transaction costs (including charges for wire transfers, checks, internal transfers and securities transactions) will be billed as extraordinary expenses.

Appears in 1 contract

Samples: Transfer Agency and Registrar Services Agreement (Cornerstone Total Return Fund Inc)

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