Telephone and/or E-Mail Support. HIO shall provide, by telephone and/or e-mail, during normal business hours, support and assistance in resolving difficulties in accessing and using the System and the Services.
Appears in 2 contracts
Samples: Health Information Exchange Organization Participation Agreement, Organization Participation Agreement
Telephone and/or E-Mail Support. Alternative A: HIO shall provide, by telephone and/or e-mail, during normal business hours, support and assistance in resolving difficulties in accessing and using the System and the Services.
Appears in 2 contracts
Samples: Business Associate Agreement, Business Associate Agreement
