Telephone Support. The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).
Telephone Support. The Customer Designated Persons may contact State Street's Multicurrency HORIZONSM Help Desk and Customer Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Customer shall provide to State Street a list of persons, not to exceed five in number, who shall be permitted to contact State Street for assistance (such persons being referred to as "the Customer Designated Persons").
Telephone Support. Contractor shall maintain a contact telephone number during regular business hours (8 a.m. to 5:00 p.m. Monday - Friday CST) to assist Agency in reporting errors and in providing first line support in the use and operation of the SOFTWARE. This telephone number(s) will be provided upon execution of this agreement.
Telephone Support. Telephone and Remote Support coverage is included with all service agreements identified in this Exhibit. Technical and Clinical Telephone and Remote Support coverage services are available twenty-four (24) hours per day, seven (7) days per week including Philips-recognized holidays. Philips Customer Care Support Line Call + 0 000-000-0000.
Telephone Support. LogRhythm will provide telephone support to the designated users during the Support Hours. Customer understands and acknowledges that Support Services are provided in English. Customers purchasing Enhanced Support Services will be given instructions for receiving Support Services after the end of a Business Day. Telephone support will include the following:
Telephone Support. Alaris will provide toll-free telephone support between 8:00 a.m. and 5:00 p.m., Monday through Friday, Customer local time.
Telephone Support. PeopleSoft provides telephone support concerning Software installation and use. Except for designated holidays, PeopleSoft's standard Global Support Center telephone hours are Monday through Friday, 4:00 a.m. to 6:30 p.m., Pacific Time. Consult PeopleSoft's then-current Customer Services Guide for Global Support Center locations and local operating hours. Telephone Support is also available 24-hours-a-day, 7-days-a-week for in-production customers who need to resolve critical production problems outside of standard support hours.
Telephone Support. Office Automation Support . . . . . . . . . . . . . . . . . . . . . . . Mobile and Portable Radio Support . . . . . . . . . . . . . . . . Total Support Staff Salaries and Benefits Costs Note 3 1.00 142,419 142,419 1,750 1.00 142,419 1,750 5,132 5,132 63 32.44% 46,201 568 193,751 2,381 6,228 6,228 77 1,996 1,996 25 6,080 6,080 75 2,751 2,751 34 141 141 2 875 875 11 282 282 3 18,353 226 Total Salaries & Benefits 212,104 2,607 Other Direct Operating Expenses Communication Centre . . . . . . . . . . . . . . . . . . . . . . . . . . 155 155 2 Operational Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,018 1,018 13 RHQ Municipal Support . . . . . . . . . . . . . . . . . . . . . . . . . . 000 000 0 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,582 1,582 19 Mobile Radio Equipment Repairs & Maintenance . . . . . 147 147 2 Office Automation - Uniform . . . . . . . . . . . . . . . . . . . . . . 3,019 3,019 37 Vehicle Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9,975 9,975 123 Detachment Supplies & Equipment . . . . . . . . . . . . . . . . . 548 548 7 Uniform & Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,305 2,305 28 Administrative Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . Note 4 9,731 29,194 359 Additional Municipally Leased Desktop Computer. . . . . Note 5 1,028 11,308 139 Total Other Direct Operating Expenses 59,463 731 Total 2024 Estimated Additional Services Cost (Note 6) $ 271,567 $ 3,338 OPP 2024 Additional Services Cost Statement (Note 1) Oil Springs V (Lambton Group) Estimated cost for the period January 1 to December 31, 2024 Notes:
Telephone Support. In emergency situations, NetBrain telephone support representative(s) will be available to receive Customer’s telephone calls to 0-000-000-0000 (US) or 1-781-221-7199 (outside of US) during Support Hours.
Telephone Support. Phoenix shall maintain a telephone support line during hours to be designated by Phoenix from time to time, which in any case shall cover at least 8:30 a.m. to 5:30 p.m. Monday through Friday, Orlando, Florida time. Support in response to questions which are outside the intended scope of this Agreement may be subject to an additional charge.
