Telephone Hotline Clause Samples
A telephone-hotline clause establishes a dedicated phone line for immediate communication between parties, typically for reporting issues, emergencies, or compliance concerns. This clause outlines the operational hours, responsible contacts, and procedures for using the hotline, ensuring that urgent matters can be addressed quickly and efficiently. Its core function is to facilitate rapid response and resolution of critical situations, thereby minimizing risks and ensuring ongoing compliance or safety.
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Telephone Hotline. Vendor shall continuously (twenty-four (24) hours per day, seven (7) days per week) provide a telephone number for BTE personnel to call for all purposes regarding Maintenance and Support Services for the Products. Vendor shall provide a named support person(s) familiar with the BTE network and architecture to answer all calls for support.
Telephone Hotline. Vendor shall continuously (twenty‐four (24) hours per day, seven (7) days per week) provide a telephone number for School District personnel to call for all purposes regarding Maintenance and Support Services for the Products.
Telephone Hotline. Compuware will provide 24-hour emergency telephone assistance for all supported products. Compuware’s standard customer support business hours are 8:00 a.m. to 6:00 p.m. (Eastern Time), Monday through Friday, exclusive of Compuware holidays. After hours, emergency calls are directed to Compuware’s answering service and an on-call technician is paged. Compuware’s Automated Customer Support Hotline numbers are (▇▇▇) ▇▇▇-▇▇▇▇ and (▇▇▇) ▇▇▇-▇▇▇▇. Changepoint customers may also call (▇▇▇) ▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇-▇▇▇▇. Updates: Licensee will be entitled to receive all updates and revisions to the licensed software products including updates to the product documentation. Fixes: Compuware will attempt to correct or replace the licensed software under the maintenance plan and/or provide services necessary to remedy programming errors attributable to Compuware. Technical Questions: Compuware's Customer Support staff is available to respond to questions regarding standard installation procedures, compatibility with other software, and general questions regarding the capabilities of the licensed software.
Telephone Hotline. 1. Contractor will provide a telephone hotline that will be staffed from 8:00
a. m. to 5:00 p.m. Monday through Friday of each week excluding holidays. During other times, Contractor’s hotline will permit callers to obtain information and to leave a voice message. The letters that accompany citations issued will have the toll-free number written on them.
2. The City will schedule appointments for the public to view images on which citations were based at the designated location of the Police Bureau when citizens call.
3. The City shall provide Contractor with answers to questions that are frequently asked by the public when it calls the Hotline. Contractor shall provide those answers to the public in response to their questions.
Telephone Hotline. Telephone Support for Basic Support and General Assistance is available 6:00 a.m. to 5:00 p.m., PST, Monday - Friday, excluding local OSI holidays.
Telephone Hotline. The Franchisor will maintain a telephone "hotline" for informational assistance for the Representative and the Franchisees.
Telephone Hotline. Telephone Support for Basic Support and General Assistance is available as follows:
(a) THE AMERICAS, 6:00 a.m. to 5:00 p.m., PST, Monday - Friday, excluding local OSI holidays.
(b) EUROPE, 9:00 a.m. to 6:00 p.m., Paris Time, Monday - Friday, excluding local OSI holidays.
(c) ASIA-PACIFIC, 8:30 a.m. to 5:30 p.m., Singapore Time, Monday - Friday, excluding local OSI holidays.