Telephone Responsiveness Service Description. Telephone Responsiveness represents Telephone Authorization calls of the Transfer Agent's Automated Call Distribution System ("ACD") from investors in the Fund who are authorized to request certain transactions by telephone. These telephone authorization transactions include, without limitation, (1) exchanges, (2) redemptions and (3) TeleTransfer purchases. The percentage of calls completed to calls received for the month represents the Transfer Agent's service level.
Appears in 9 contracts
Samples: Transfer Agency Agreement (Dreyfus Manager Funds Ii), Transfer Agency Agreement (Dreyfus Laurel Tax Free Municipal Funds), Transfer Agency Agreement (Dreyfus Investment Funds)