Terminal Problems. If Merchant believes an FIS- supplied Terminal is malfunctioning, Merchant shall call the appropriate phone number to report such problem. FIS will attempt to determine by phone if there is a Terminal problem. Merchant shall cooperate with FIS in attempting to resolve any Terminal problems. If an FIS-supplied Terminal has a problem that would negatively impact benefit redemption, FIS shall use its best efforts to replace the Terminal within 48 hours after Merchant reports a service issue.
Appears in 3 contracts
Samples: Ebt Services Agreement, Ebt Services Agreement, Ebt Benefits Redemption Agreement
Terminal Problems. If Merchant believes an FIS- FIS-supplied Terminal is malfunctioning, Merchant shall call the appropriate phone number to report such problem. FIS will attempt to determine by phone if there is a Terminal problem. Merchant shall cooperate with FIS in attempting to resolve any Terminal problems. If an FIS-supplied Terminal has a problem that would negatively impact benefit redemption, FIS shall use its best efforts to replace the Terminal within 48 hours after Merchant reports notice of a service issueproblem.
Appears in 3 contracts
Samples: Application and Agreement for Benefits Redemption, Benefits Redemption Agreement, Application and Agreement for Benefits Redemption
