Common use of TERMINATION – Consumer Customers only Clause in Contracts

TERMINATION – Consumer Customers only. 16.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.2; (c) If you have just changed your mind about the Services, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (e) you have a legal right to end the contract because of something we have done wrong. 16.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 16.4 You do not have a right to change your mind in respect of: (1) services, once these have been completed, even if the cancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 If You end the Contract for any reason and any of our property is still at Your property You give Us permission to collect them. Depending on the circumstances of Your cancellation of the Contract (You just change Your mind) We may charge for collection a maximum of £10000,00 16.9 If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if: (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services.

TERMINATION – Consumer Customers only. 16.1 16.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.2; (c) If you have just changed your mind about the Services, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 16.2. If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (e) you have a legal right to end the contract because of something we have done wrong. 16.3 16.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 16.4 16.4. You do not have a right to change your mind in respect of: (1) services, once these have been completed, even if the cancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 16.5. You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 16.6. Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 16.7. To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 16.8. If You you end the Contract for any reason and any of our property is still at Your property You give Us on hire at your site, you grant us permission to collect them. Depending on the circumstances of Your your cancellation of the Contract (You just change Your mind) We may charge for Contract, a collection a maximum fee will be applicable, these will vary dependent on geographical location and length of £10000,00hire. 16.9 16.9. If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if: (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services.

TERMINATION – Consumer Customers only. 16.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.2; (c) If you have just changed your mind about the Services, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:are:‌ (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (e) you have a legal right to end the contract because of something we have done wrong. 16.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.terms.‌ 16.4 You do not have a right to change your mind in respect of: (1) services, once these have been completed, even if the cancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 If You end the Contract for any reason and any of our property is still at Your property You give Us permission to collect them. Depending on the circumstances of Your cancellation of the Contract (You just change Your mind) We may charge for collection a maximum of £10000,00 16.9 If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if:if:‌‌ (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services.

TERMINATION – Consumer Customers only. 16.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.2; (c) If you have just changed your mind about the Services, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:are:‌‌ (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (e) you have a legal right to end the contract because of something we have done wrong. 16.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.terms.‌ 16.4 You do not have a right to change your mind in respect of:of:‌ (1) services, once these have been completed, even if the cancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 If You end the Contract for any reason and any of our property is still at Your property You give Us permission to collect them. Depending on the circumstances of Your cancellation of the Contract (You just change Your mind) We may charge for collection a maximum of £10000,00 16.9 If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if:if:‌ (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services.

TERMINATION – Consumer Customers only. 16.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.2; (c) If you have just changed your mind about the Services, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:are:‌ (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (e) you have a legal right to end the contract because of something we have done wrong. 16.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.terms.‌ 16.4 You do not have a right to change your mind in respect of: (1) services, once these have been completed, even if the cancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 If You end the Contract for any reason and any of our property is still at Your property You give Us permission to collect them. Depending on the circumstances of Your cancellation of the Contract (You just change Your mind) We may charge for collection a maximum of £10000,00 16.9 If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if:if:‌ (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services.

TERMINATION – Consumer Customers only. 16.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.2; (c) If you have just changed your mind about the Services, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:are:‌ (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (e) you have a legal right to end the contract because of something we have done wrong. 16.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.terms.‌ 16.4 You do not have a right to change your mind in respect of: (1) services, once these have been completed, even if the cancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 If You end the Contract for any reason and any of our property is still at Your property You give Us permission to collect them. Depending on the circumstances of Your cancellation of the Contract (You just change Your mind) We may charge for collection a maximum of £10000,00[AMOUNT]. 16.9 If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if:if:‌ (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services.

TERMINATION – Consumer Customers only. 16.1 14.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.214.2; (c) If you have just changed your mind about the Services, see clause 16.314.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 14.2 If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (e) you have a legal right to end the contract because of something we have done wrong. 16.3 14.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 16.4 14.4 You do not have a right to change your mind in respect of: (1) services, once these have been completed, even if the cancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 14.5 You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 14.6 Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 14.7 To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx Xxxxxxxxxxxxx@xxxxxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 14.8 If You end the Contract for any reason and any of our property is still at Your property You give Us permission to collect them. Depending on the circumstances of Your cancellation of the Contract (You just change Your mind) We may charge for collection a maximum of £10000,00 16.9 14.9 If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 14.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if: (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services. 14.11 You must compensate Us if You break the contract. If We end the contract in the situations set out in clause 14.10 We will refund any money You have paid in advance for Services We have not provided but We may deduct We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire.

TERMINATION – Consumer Customers only. 16.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.2; (c) If you have just changed your mind about the Services, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or (e) you have a legal right to end the contract because of something we have done wrong. 16.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 16.4 You do not have a right to change your mind in respect of: (1) services, once these have been completed, even if the cancellation thecancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 If You end the Contract for any reason and any of our property is still at Your property You give Us permission to collect them. Depending on the circumstances of Your cancellation of the Contract (You just change Your mind) We may charge for collection a maximum of £10000,00 16.9 If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if: (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services.

TERMINATION – Consumer Customers only. 16.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: (a) If what You have bought is faulty or misdescribed You may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back); (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 16.2; (c) If you have just changed your mind about the Services, see clause 16.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Deliverables; In all other cases (if we are not at fault and there is no right to change your mind). 16.2 If you are ending the Contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:are:‌ (a) we have told you about an upcoming change to the Services or these terms which you do not agree to; (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed; (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; (d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; oror‌ (e) you have a legal right to end the contract because of something we have done wrong. 16.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.terms.‌ 16.4 You do not have a right to change your mind in respect of:of:‌ (1) services, once these have been completed, even if the cancellation period is still running; (2) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and (3) any products which become mixed inseparably with other items after their delivery. 16.5 You have 14 days after the day We email You to confirm We accept Your Order to change Your mind. However, once We have completed the Services You cannot change Your mind, even if the period is still running. If You cancel after We have started the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind. 16.6 Even if We are not at fault and You do not have a right to change Your mind, You can still end the Contract before it is completed, but You may have to pay Us compensation. A contract for Services is completed when We have finished providing the Services and You have paid for them. If You want to end a contract before it is completed where We are not at fault and You have not changed Your mind, just contact Us to let us know. The Contract will end immediately and We will refund any sums paid by You for Services not provided but We may deduct from that refund (or, if you have not made an advance payment, charge you) an amount equal to the Services provided to that date and any costs we have directly incurred in anticipation of carrying out the Services – for example for materials or tank hire. 16.7 To end the Contract with Us, please let Us know by phone to 00000000000 or email address to xxxx@xxxxxxxxxx.xx.xx or by post to our Company’s registered office address. 16.8 If You end the Contract for any reason and any of our property is still at Your property You give Us permission to collect them. Depending on the circumstances of Your cancellation of the Contract (You just change Your mind) We may charge for collection a maximum of £10000,00 16.9 If You are due a refund then We will make any refunds due to you as soon as possible and within 14 days of your telling us You have changed Your mind. 16.10 We may end the contract if You break it. We may end the Contract at any time by writing to You if:if:‌ (1) You do not make any payment to us when it is due and You still do not make payment within 7 days of us reminding you that payment is due; (2) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary for Us to provide the Services; or (3) You do not, within a reasonable time, allow Us access to Your premises to supply the Services.