Common use of Terms and Provisions Clause in Contracts

Terms and Provisions. If errors arise which cause Software to malfunction, Oxford will undertake commercially reasonable efforts to fix the errors. Oxford may, at its discretion, also provide additional support at no additional cost or for a mutually agreed fee. • Oxford will release patches or new releases of the Software to the Customer. The Customer will be required to install them as soon reasonably possible and otherwise within ninety (90) days after release. Hardware Support provided with License Together with the grant of the License, Oxford undertakes an obligation to provide the following support for Goods: • The Customer is given access to frequently asked questions, support forums and Documentation in a password- protected section of Oxford’s website. • Oxford will make available technical support services, including reasonable remote assistance with installation and configuration (but not including assistance with sample preparation or data analysis), to the extent applicable in the region in which the Goods are delivered.