The Capacity Plan. The Capacity Plan will document the current levels of resource utilization and Service performance, and forecast future requirements accounting for DIR and DIR Customers’ business strategies and plans. The plan must clearly document assumptions and include recommendations quantified in terms of resources required, costs, benefits, impact, etc. Service Provider’s responsibilities include the following:
1. The Capacity Plan will at a minimum include the following:
1.1. An Introduction section which briefly explains the background to the current capacity issues, how the Capacity Plan was produced and what it contains, including the following:
1.1.1. The current services, technology and resources.
1.1.2. The organization’s current levels of capacity.
1.1.3. Problems being experienced or envisaged due to over or under-capacity.
1.1.4. The degree to which service levels are being achieved.
1.1.5. Changes made since the last issuance of the plan.
1.2. A Management Summary which highlights the main issues, options, recommendations and analysis of costs to benefit.
1.3. A description of the Business Scenarios (both current and future) that have been accounted for in planning capacity, including the anticipated growth in existing services, the potential new services and existing services scheduled for closure.
1.4. A description of the scope and terms of reference for the Capacity Plan.
1.5. A description of the methods used in obtaining information for all sub-processes of the Capacity Management Process – Business Capacity Management, Service Capacity Management, and Component Capacity Management.
1.6. A description of the assumptions made in executing all sub-processes of the Capacity Management Process – Business Capacity Management, Service Capacity Management, and Component Capacity Management.
1.7. A service summary that articulates the following:
1.7.1. A service profile regarding the current and recent service provision for each service that is delivered, including throughput rates and the resulting resource utilization in light of short-, medium- and long-term trends.
1.7.2. Service forecasts that include details of the new services planned and the growth or reduction in the use of existing services.
1.8. A resource summary that articulates the following:
1.8.1. A description of current and recent resource usage that concentrates on the resource usage by the services in light of short-, medium- and long-term trends in resource usage, broken down by system ...
The Capacity Plan. The capacity plan (“Capacity Plan”) will document the current levels of resource utilization and Service performance, and forecast future requirements accounting for Company business strategies and plans. The Capacity Plan must clearly document assumptions and include recommendations quantified in terms of resources required, costs, benefits, impact, and any other terms required by Company. Supplier’s responsibilities include the following:
1. Produce or update the Capacity Plan in conjunction with Company’s business planning cycle.
2. Include the Capacity Plan in Supplier’s annual publication of the IT business plan.
3. Incorporate Company’s Capacity planning recommendations into the Capacity Plan.
4. Be forward-looking by twelve (12) months unless otherwise specified by Company.
