Common use of The Service Provider Personnel Clause in Contracts

The Service Provider Personnel. 10.1 The Service Provider acknowledges that its Contract Manager, Change Manager, the personnel identified in Schedule 9 and any other Service Provider Staff in a position identified by the Network Operators' Representative in writing from time to time are designated as the holders of key positions (the Key Positions). 10.2 Before appointing an individual to a Key Position or a third party (permitted under the terms of Clause 27) to perform any part of this Agreement, the Service Provider shall provide the Network Operators' Contract Manager and/or Network Operators' Representative, as appropriate, with a résumé and other information about the individual or third party reasonably requested by the Network Operators' Contract Managers and/or Network Operators' Representative. 10.3 The Service Provider shall: (a) use its reasonable endeavours to ensure that any person appointed to a Key Position performs that role continuously for a period of not less than six (6) months after his appointment, unless otherwise agreed with the Network Operator Contracts' Managers and/or Network Operators' Representative; (b) ensure that all the Service Provider Staff engaged in the provision of the Services to the Network Operators are suitably qualified, skilled, experienced and trained in the work which they perform; (c) implement processes to transfer knowledge of the Network Operators' requirements to the Service Provider Staff both initially and as new people are engaged; (d) ensure the Service Provider Staff display any form of identification provided by a Network Operator at all times when on any premises of that Network Operator; (e) ensure that while any of its staff are on any Network Operator's premises, they shall conform to that Network Operator's normal codes of conduct (including policies regarding occupational health and safety requirements, building access, physical security and dress codes) or procedures specified by that Network Operator from time to time; (f) implement any schemes of training and instruction from time to time for all staff engaged in the provision of the Services on all matters concerned with the Services as are necessary to ensure that the Service Provider performs the Services in accordance with this Agreement. 10.4 Where any person appointed to a Key Position ceases to provide the Services, the Service Provider shall, if requested by any Network Operator, ensure at its own cost that the replacement person spends at least one (1) week working with the person ceasing in the position to ensure that knowledge concerning the Services and the Network Operators' requirements is not lost.