Ticket Priority Levels. Priority levels are defined as: a) Priority 1 – P1 [Blocker] = Total disruption of service for majority of staff. Staff are unable to access the software or unable to perform significant business operations.
Appears in 4 contracts
Samples: Service Level Agreement (Sla), Service Level Agreement, Service Level Agreement
Ticket Priority Levels. Priority levels are defined as:
a) Priority 1 – P1 [Blocker] (P1) = Total disruption of service for majority of staff. Staff are unable to access the software or are unable to perform significant business operations.
Appears in 4 contracts
Samples: Premium Service Level Agreement (Sla), Service Level Agreement, Premium Service Level Agreement (Sla)
Ticket Priority Levels. Priority levels are defined as:
a) Priority 1 – P1 (P1) [Blocker] = Total disruption of service for majority of staff. Staff are unable to access the software or are unable to perform significant business operations.
b) Priority 2 (P2) [Critical] = Partial system outage effecting portion of the application and staff group. Moderately affecting functionality.
c) Priority 3 (P3) [Low] = Unable to perform some common business operation. Standard usage issue such that user functionality is somewhat disrupted, but a workaround is present.
Appears in 3 contracts
Samples: Standard Service Level Agreement (Sla), Service Level Agreement, Service Level Agreement (Sla)
