Tier 2 Support Provided by Esri. (1) Esri shall log the calls received from Tier 1 Help Desk individuals.
Appears in 5 contracts
Samples: Enterprise Agreement, Enterprise Agreement No. 318648, www.iowagic.org
Tier 2 Support Provided by Esri. (1) Esri shall log the calls received from the Tier 1 Help Desk individuals.
Appears in 1 contract
Samples: Enterprise License Agreement