Common use of Time Diagnosis Clause in Contracts

Time Diagnosis. Self Maintainer's FTD Certified Technicians are expected to maintain service levels including accurate first-time diagnosis (as measured by repeat dispatch rate, parts per dispatch rates and no fault found rates for parts replacement). Dell reserves the right to notify the Self Maintainer, require re-Certification, and/or terminate the Self Maintainer's Fast-Track Dispatch enrollment if the Self Maintainer's service and correct diagnosis levels are not maintained.