Common use of Time to Mitigate Clause in Contracts

Time to Mitigate. If Customer has provided all necessary information to allow Provider to initiate mitigation countermeasures, the “Time to Mitigate” goal is measured from the time Customer approval is received by Provider to the time actual mitigation countermeasures are commenced. “Customer approval” shall mean the time Provider receives verbal or written permission from Customer to initiate mitigation countermeasures. The “Time to Mitigate” goal will apply to Premium and Premium Plus DDoS Defense Services, and Basic DDoS Defense Services only when optional mitigation services have been purchased by Customer.