Timeliness Service Levels. (i) Time to Answer: [***].
Timeliness Service Levels. (i) *** required to be *** will be processed and ***.
Timeliness Service Levels. (i) ***: NationsHealth will *** of standard Pre-Enrollment material within *** of the *** within ***, provided a valid *** has been supplied.
Timeliness Service Levels. (i) Sending ***: *** will be sent to *** of the ***.
Timeliness Service Levels. (i) ***: • *** of enrollees who ***, excluding *** prior to August 2006, members with ***, members where a business *** has been agreed to by CIGNA, and those members ***, *** by NationsHealth on the ***. • *** excluding *** prior to August 2006, members with ***, members where a business *** invoice has been agreed to by CIGNA, and those members***,***.
Timeliness Service Levels. (i) Processing of Completed Applications: [***] required to be [***] will be processed and [***] of [***] of [***]; [***] of [***] of [***]. “Date/time of receipt” means the date/time the paper application arrives at the mail room, the online application is completed and made available for download by CMS or an application is taken verbally, as the case may be.
Timeliness Service Levels. (i) Processing of Enrollee Initiated Changes: [***] of changes initiated by a beneficiary that must be submitted to CMS will be processed and submitted to CMS within [***] of date/time of receipt; [***] within [***] of date/time of receipt. “Date/time of receipt” means the date/time the paper request arrives at the mail room, a fax request is completed or a request is taken verbally, as the case may be.
Timeliness Service Levels. (i) [***]: NationsHealth will [***] of standard [***] of the [***], provided a valid [***] has been supplied.
Timeliness Service Levels. (i) Processing of Completed Phone Enrollments: [***] will be [***] within [***] of the receipt of the enrollment and [***] of [***] will be [***] within [***] of [***].
Timeliness Service Levels. (i) [***]: USPG will [***] of standard [***] of the [***] and [***],
