Common use of Toll-Free Telephone Number Clause in Contracts

Toll-Free Telephone Number. Contractor agrees to maintain a toll-free Member Services telephone number during regular business hours (between 8 AM and 6 PM), excluding State observed holidays. TYY/TDD services and foreign language interpretation are available when needed by a Member who called Member Services telephone number.

Appears in 5 contracts

Samples: Medicaid Program Agreement, Medicaid Rite Smiles Program Agreement, Medicaid Rite Smiles Program Agreement

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Toll-Free Telephone Number. Contractor agrees to maintain a toll-free Member Services telephone number during regular business hours (between 8 AM and 6 PM), excluding State observed holidays. TYY/TDD services and foreign language interpretation are available when needed by a Member who called Member Services telephone number.

Appears in 1 contract

Samples: Contract for Medicaid Rite Smiles Program

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Toll-Free Telephone Number. Contractor agrees to maintain a toll-free Member Services telephone number during number. While the full Member Services function will not be required to operate after regular business hours hour (between 6 PM and 8 AM AM) this or another toll-free telephone number of the Contractor must be staffed twenty-four (24) hours per day to provide prior authorization of services during evenings and 6 PM), excluding State observed holidayson weekends. TYY/TDD services and foreign language interpretation are available when needed by a Member member who called Member Services telephone number.

Appears in 1 contract

Samples: Medicaid Managed Integrated Adult Care Services Agreement

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