Toll-Free Telephone Number. Contractor agrees to maintain a toll-free Member Services telephone number during regular business hours (between 8 AM and 6 PM), excluding State observed holidays. TYY/TDD services and foreign language interpretation are available when needed by a Member who called Member Services telephone number.
Appears in 5 contracts
Samples: Medicaid Program Agreement, Medicaid Rite Smiles Program Agreement, Medicaid Rite Smiles Program Agreement
Toll-Free Telephone Number. Contractor agrees to maintain a toll-free Member Services telephone number during regular business hours (between 8 AM and 6 PM), excluding State observed holidays. TYY/TDD services and foreign language interpretation are available when needed by a Member who called Member Services telephone number.
Appears in 1 contract
Toll-Free Telephone Number. Contractor agrees to maintain a toll-free Member Services telephone number during number. While the full Member Services function will not be required to operate after regular business hours hour (between 6 PM and 8 AM AM) this or another toll-free telephone number of the Contractor must be staffed twenty-four (24) hours per day to provide prior authorization of services during evenings and 6 PM), excluding State observed holidayson weekends. TYY/TDD services and foreign language interpretation are available when needed by a Member member who called Member Services telephone number.
Appears in 1 contract
Samples: Medicaid Managed Integrated Adult Care Services Agreement