Common use of Training of Drivers and Operations Personnel Clause in Contracts

Training of Drivers and Operations Personnel. Contractor shall develop, implement, and maintain a formal training and retraining program that shall be subject to review and approval by HTA. An outline of the training program, including periodic updates, shall be on file with HTA. All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program. Contractor shall implement and maintain a specific training and retraining program for all drivers. The program must provide a fixed minimum number of hours of training for new employees, including classroom instruction, behind the wheel training under supervision of a certified instructor, and in-service training. The program shall include, but not necessarily be limited to, instruction covering applicable laws and regulations and defensive driving practices, Dial-A-Ride operating policies and procedure, employee work rules, vehicle safety inspection, equipment care and maintenance, customer relations and passenger conduct. Drivers shall be trained to operate all types of vehicles, wheelchair lifts and lock systems, and other equipment that may be expected to be used in the Dial-A-Ride services. All drivers shall be certified as having completed Contractor’s formal training course for new drivers as approved by HTA, and be licensed with a valid California Class C license with appropriate certifications. Drivers shall meet all applicable requirements as established by the California Highway Patrol (CHP). Contractor shall prepare and furnish to HTA for approval, an Employee Handbook. The Employee Handbook will be provided to all drivers, dispatchers, telephone operators, and supervisors and shall include, at a minimum, the following subject areas: driver’s rules; accident/incident policies; radio policies and procedures; ticket policies and procedures; fog and inclement weather policy; vehicle inspection, care and maintenance policy and procedures, reporting procedures and pertinent sample forms. Dispatchers, telephone operators, supervisors, and any other personnel who may from time to time be assigned to provide telephone information on the Dial-A-Ride telephone reservation lines shall be trained in customer relation skills, telephone manners, accident/incident procedures, fares, Dial-A-Ride reservation procedures, and operating policies. Operations control personnel assigned to Dial-A-Ride trip scheduling and vehicle dispatching duties shall have a detailed knowledge of applicable procedures and professional techniques.

Training of Drivers and Operations Personnel. Contractor shall develop, implement, and maintain a formal training and retraining program that shall be subject to review and approval by HTAthe City. An outline of the training program, including periodic updates, shall be on file with HTAthe City. All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program. Contractor shall implement and maintain a specific training and retraining program for all drivers. The program must provide a fixed minimum number of hours of training for new employees, including classroom instruction, behind the wheel training under supervision of a certified instructor, and in-service in‐service training. The program shall include, but not necessarily be limited to, instruction covering applicable laws and regulations and defensive driving practices, Dial-A-Ride Dial‐A‐Ride operating policies and procedure, employee work rules, vehicle safety inspection, equipment care and maintenance, customer relations and passenger conduct. Drivers shall be trained to operate all types of vehicles, wheelchair lifts and lock systems, and other equipment that may be expected to be used in the Dial-A-Ride Dial‐A‐Ride services. All drivers shall be certified as having completed Contractor’s formal training course for new drivers as approved by HTACITY, and be licensed with a valid California Class C license with appropriate certifications. Drivers shall meet all applicable requirements as established by the California Highway Patrol (CHP). Contractor shall prepare and furnish to HTA the City for approval, an Employee Handbook. The Employee Handbook will be provided to all drivers, dispatchers, telephone operators, and supervisors and shall include, at a minimum, the following subject areas: driver’s rules; accident/incident policies; radio policies and procedures; ticket policies and procedures; fog and inclement weather policy; vehicle inspection, care and maintenance policy and procedures, reporting procedures and pertinent sample forms. Dispatchers, telephone operators, supervisors, and any other personnel who may from time to time be assigned to provide telephone information on the Dial-A-Ride Dial‐A‐Ride telephone reservation lines shall be trained in customer relation skills, telephone manners, accident/incident procedures, fares, Dial-A-Ride Dial‐A‐Ride reservation procedures, and operating policies. Operations control personnel assigned to Dial-A-Ride Dial‐A‐Ride trip scheduling and vehicle dispatching duties shall have a detailed knowledge of applicable procedures and professional techniques.

Training of Drivers and Operations Personnel. Contractor CONTRACTOR shall develop, implement, implement and maintain a formal training and retraining program that shall be subject to review and approval by HTAMTA. An outline of the training program, including periodic updates, shall be on file with HTAin the offices of the MTA. All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program. Contractor CONTRACTOR shall implement and maintain a specific training and retraining program for all drivers. The program must provide a fixed minimum number of hours of training for new employees, including classroom instruction, behind the wheel training under supervision of a certified instructor, and in-service training. The program shall include, but not necessarily be limited to, instruction covering applicable laws and regulations and defensive driving practices, Dial-A-Ride disabled passenger assistance techniques, accident/incident procedures, SAGE STAGE and CONTRACTOR operating policies and procedureprocedures, employee work rules, vehicle safety inspection, equipment care and maintenance, customer relations and passenger conduct. Drivers shall be trained to operate all types of vehiclesbuses, wheelchair lifts and lock securement systems, and other equipment that which they may be expected to be used use in the Dial-A-Ride SAGE STAGE services. All drivers shall be certified as having completed Contractor’s CONTRACTOR’S formal training course for new drivers as approved by HTAMTA, and be licensed with a valid California Class C B operator’s license with appropriate certificationscertification(s) and medical card. Drivers of transit buses shall possess a Transit Bus Certificate as issued by the State of California Department of Motor Vehicles, pursuant to Section 12804.6 of the California Vehicle Code and shall possess a California General Public Paratransit Vehicle certificate. Drivers shall meet all applicable requirements as established by the California Highway Patrol (CHP)Patrol. Contractor CONTRACTOR shall prepare and furnish to HTA MTA for approval, an Employee Handbook. The Employee Handbook will be provided approval and to all drivers, dispatchers, telephone operators, and supervisors and a DRIVER’S MANUAL. Contents of the DRIVER’S MANUAL shall include, at a minimum, include the following subject areas: fundamentals of customer service; driver’s rules; accident/incident policies; radio policies and procedures; ticket policies and procedures; fog and inclement weather policy; vehicle inspection, care and maintenance policy and procedures, reporting procedures procedure and pertinent sample forms. Dispatchers, telephone operators, supervisorsdrivers, supervisors and any other personnel who may from time to time-to-time be assigned to provide telephone information on the Dial-A-Ride telephone or reservation lines lines, shall be trained in customer relation service, customer relations skills, telephone manners, accident/incident procedures, fares, Dial-A-Ride bus and demand response schedules and services, information referrals, ADA regulations regarding trip reservations, SAGE STAGE reservation procedures, and operating policies. Operations control personnel assigned to Dial-A-Ride trip SAGE STAGE scheduling and vehicle dispatching duties shall have a detailed knowledge of applicable procedures and professional techniques.

Training of Drivers and Operations Personnel. Contractor CONTRACTOR shall develop, implement, implement and maintain a formal training and retraining program that program, which shall be subject to review and approval by HTARCTA. An outline of the training program, including periodic updates, shall be on file with HTAin the office of the RCTA Transit Manager. All drivers, dispatchers, telephone information personnel, and supervisors shall participate in the program. Contractor CONTRACTOR shall implement and maintain a specific training and retraining program for all drivers. The program must provide a fixed minimum number of hours of training for new employees, including classroom instruction, behind the wheel training under supervision of a certified instructor, and in-service training. The program shall include, but not necessarily be limited to, instruction covering applicable laws and regulations and defensive driving practices, Dial-A-Ride disabled passenger assistance techniques, accident/incident procedures, radio procedures, REDWOOD COAST TRANSIT operating policies and procedureprocedures, employee work rules, vehicle safety inspection, equipment care and maintenancemaintenance and repair, customer relations and passenger conduct. Drivers shall be trained to operate all types of vehiclesbuses, wheelchair lifts and lock securement systems, and other equipment that they may be expected to be used use in the Dial-A-Ride REDWOOD COAST TRANSIT services. All drivers shall be certified as having completed Contractor’s CONTRACTOR’S formal training course for new drivers as approved by HTARCTA, and be licensed with a valid California Class C B operator’s license with appropriate certificationscertification(s) and medical card. Drivers of transit buses shall possess a transit bus certificate as issued by the State of California Department of Motor Vehicles, pursuant to Section 12804.6 of the California Vehicle Code. Drivers of paratransit vehicles shall possess a California General Public Paratransit Vehicle certificate. Drivers shall meet all applicable requirements as established by the California Highway Patrol (CHP)Patrol. Contractor All drivers shall be trained in basic First Aid procedures. CONTRACTOR shall prepare and furnish to HTA RCTA for approval, an Employee Handbook. The Employee Handbook will be provided and to all drivers, dispatchers, telephone operators, and supervisors and a DRIVER’S MANUAL. Contents of the DRIVER’S MANUAL shall include, at a minimum, include the following subject areas: fundamentals of customer service; driver’s rules; accident/incident policies; radio policies and procedures; ticket policies and procedures; fog and inclement weather policy; vehicle inspection, care and maintenance policy and procedures, reporting procedures procedure and pertinent sample forms. Dispatchers, telephone operators, supervisors, supervisors and any other personnel who may from time to time-to-time be assigned to provide telephone information on the Dial-A-Ride telephone or reservation lines shall be trained in customer relation service, customer relations skills, telephone manners, accident/incident procedures, transfer points, fares, Dial-A-Ride bus and demand response services and schedules, information referrals, ADA regulations regarding trip reservations, REDWOOD COAST TRANSIT reservation procedures, and operating policies. Operations control personnel assigned to Dial-A-Ride trip REDWOOD COAST TRANSIT scheduling and vehicle dispatching duties shall have a detailed knowledge of applicable procedures and professional techniques.