Common use of Transaction Errors Clause in Contracts

Transaction Errors. In case of errors or questions about your transfers, you may notify us telephone at (000) 000-0000, in person at one of our branches, or in writing at BCU, 000 X. Xxxxxxxxx Xxxxxx, Xxxxxx Xxxxx, XX 00000. We must hear from you no later than 60 days after the date we sent you the FIRST account statement on which the error or problem appeared. • Tell us your name and Account number. • Describe the error or the transfer you are unsure of, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account or a point-of-sale transaction) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account within 10 business days (20 business days for new accounts).

Transaction Errors. In case of errors or questions about your Zelle transfers, telephone us or write to us as soon as you may notify us telephone at can, if you think your statement is wrong or if you need more information about a transaction listed on the statement. (000Please note that email, SMS/text or online notification will not meet the notice requirements of this section.) 000-0000, in person at one of our branches, or in writing at BCU, 000 X. Xxxxxxxxx Xxxxxx, Xxxxxx Xxxxx, XX 00000. We must hear from you no later than 60 sixty (60) days after the date we sent you sent, or made available electronically, the FIRST account statement on which the problem or error or problem appeared. • . a. Tell us your name and Account number. • . b. Describe the error or the transfer you are unsure of, about and explain as clearly as you can why you believe it is an error or why you need more information. • . c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business daysten (10) Business Days. We will determine whether an error occurred within 10 business days ten (20 business days if the transfer involved a new account10) Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 forty-five (45) days (90 days if the transfer involved a new account or a point-of-sale transaction) to investigate your complaint or question. If we decide to do this, we will credit your account Account within 10 business days ten (20 business days if the transfer involved a new account10) Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business daysten (10) Business Days, we may not credit your account within 10 business days (20 business days for Account. For errors involving new accounts), we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) Business Days to credit your account for the amount you think is in error. For purposes of this paragraph, your Account is considered a “new account” for the first thirty (30) calendar days after the first deposit is made. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Transaction Errors. In case Case of errors Errors or questions Questions about your transfersYour Electronic Transfers, you may notify telephone us telephone at (000) 000-0000 or (000) 000-0000. Write us at EverTrust Bank, in person at one of our branchesAttn: Operations Administration, or in writing at BCU, 000 X. Xxxxxxxxx Xxxxxx, Xxxxxx 00000 Xxxxxxxxxx Xxxxxxx Xxxxx, Xxxxx 000, Xxxx xx Xxxxxxxx, XX 0000000000 or email us at xxxxxxx@xxxxxxxxxxxxx.xxx, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after the date we sent you the FIRST account statement on which the problem or error or problem appeared. • . (1) Tell us your name and Account number. • account number (if any). (2) Describe the error or the transfer you are unsure of, about and explain as clearly as you can why you believe it is an error or why you need more information. • . (3) Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account or a point-of-sale transaction) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account within 10 business account. For errors involving new accounts (accounts opened less than 30 days), point-of-sale, or foreign-initiated transactions, we may take up to 90 days (to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for new accounts)the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Transaction Errors. In case of errors or questions about your electronic fund transfers, you may must telephone us at (888) 000- 0000, e-mail us at xxxx@xxxxxx.xxx, log on to eBranch and notify us telephone using the “Chat With Us” option, or write to us at (000) 000-X.X. Xxx 0000, in person at one of our branches, or in writing at BCU, 000 X. Xxxxxxxxx Xxxxxx, Xxxxxx XxxxxXxxxxxxx, XX 00000-0000 as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 sixty (60) days after the date we sent you the FIRST account statement on which the problem or error or problem appeared. • When contacting us, please make sure to:  Tell us your name and Account number. • account number (if any);  Describe the error or the transfer you are unsure of, about and explain as clearly as you can why you believe it is an error or why you need more information. • ; and  Tell us the dollar amount of the suspected error. error If you tell us orallyverbally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 ten (10) business days (20 business days if the transfer involved a new account) after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 forty five (45) days (90 days if the transfer involved a new account or a point-of-sale transaction) to investigate your complaint or question. If we decide to do this, we will provisionally credit your account Account within 10 ten (10) business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not provisionally credit your Account. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. *If you give notice of an error within thirty (30) days after you make the first deposit to your Account, we may take up to twenty (20) business days instead of ten (10) business days to provisionally credit your account for the amount you think is in error. **If you give notice of an error within 10 business thirty (30) days after you make your first deposit to your Account, notice of an error, point-of-sale, or foreign-initiated transactions, we may take up to ninety (20 business 90) days for new accounts)instead of forty-five (45) to investigate your complaint.

Transaction Errors. In case of errors or questions about your transfersuOnline service or Mobile Banking Service transactions, telephone us at the phone numbers or write us at the address set forth above as soon as you may notify us telephone at (000) 000-0000, in person at one of our branches, or in writing at BCU, 000 X. Xxxxxxxxx Xxxxxx, Xxxxxx Xxxxx, XX 00000can. We must hear from you no later than 60 sixty (60) days after the date we sent you the FIRST account first statement on which the error or problem appeared. • appears. a. Tell us your name and Account account number. • . b. Describe the error or the transfer transaction you are unsure of, about and explain as clearly as you can why you believe it is an error or why you need more information. • . c. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business ten (10) calendar days. We will determine whether an error occurred tell you the results of our investigation within 10 ten (10) business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. For errors related to transactions occurring within thirty (30) days after the first deposit to the account (new accounts), we will tell you the results of our investigation within twenty (20) business days. If we need more time, however, we may take up to 45 forty-five (45) calendar days (90 days if the transfer involved a new account or a point-of-sale transaction) to investigate your complaint or questionquestion (ninety (90) calendar days for new account transaction errors, or errors involving transactions initiated outside the United States). If we decide to do this, we will credit your account within 10 ten (10) business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 ten (10) business days, we may not credit your account account. If we decide after our investigation that an error did not occur, we will deliver or mail to you an explanation of our findings within 10 three (3) business days after the conclusion of our investigation. If you request, we will provide you copies of documents (20 business days for new accounts)to the extent possible without violating other members’ rights to privacy) relied upon to conclude that the error did not occur.

Transaction Errors. In case It is your responsibility to review all details of errors or questions about your transfersthe transaction prior to initiating the transfer and to ensure such details are accurate. If you believe an unauthorized transaction was made in any activated account in connection with any Service, you may notify call us telephone immediately at (000) 0-000-0000000-0000 or by writing us at TTCU P.O. Box 47750, in person at one of our branchesTulsa, or in writing at BCU, 000 X. Xxxxxxxxx Xxxxxx, Xxxxxx Xxxxx, XX 00000OK 74147. We must hear from you no later than 60 sixty (60) days after the date we sent you the FIRST account first statement on which the error or problem appearedappears. • In your written notice: A. Tell us your name and Account account number. • ; B. Describe the error or the transfer you are unsure ofabout, and explain as clearly as you can why you believe it is an error or why you need more information. • ; and C. Tell us the dollar amount of the suspected error. If you tell us orallyverbally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account or a point-of-sale transaction) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in into writing and we do not receive it within 10 business days, we may not credit your account within 10 business account. For errors involving new accounts, point of sale, or foreign-initiated transactions, we may take up to 90 days (to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for new accounts)the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decided that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Transaction Errors. In case of errors or questions about Zelle transaction(s) from your transfersaccount(s) or if you need more information about a transaction on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you may notify us telephone at (000) 000-0000, in person at one of our branches, or in writing at BCU, 000 X. Xxxxxxxxx Xxxxxx, Xxxxxx Xxxxx, XX 00000can. We must hear from you no later than 60 days after the date we sent you the FIRST account statement on which the error or problem appearedappears. • Call us at: (000) 000-0000 (000) 000-0000 Or write to: Summit Credit Union PO Box 8046 Madison, WI 53708-8046 Tell us your name and Account account number. • Describe the error or the transfer you are unsure ofabout and explain, and explain as clearly as you can can, why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 ten (10) business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account or a point-of-sale transaction) to investigate your complaint or question. If we decide to do this, we will credit your account within ten 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transaction, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business day to credit your account for the amount you think is in error. We will tell you the results within 10 three (3) business days (20 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for new accounts)copies of the documents that we used in our investigation.