Transferring Calls. During normal business hours, if after initially addressing a Customer’s concern, the customer service representative determines that the call should be transferred to another representative of the Contractor, the Customer shall be connected with a customer service representative within thirty (30) seconds thereof.
Appears in 6 contracts
Samples: Franchise Agreement, Residential Solid Waste & Recycling Services Agreement, Residential Solid Waste & Recycling Services Agreement
Transferring Calls. During normal business hours, if after initially addressing a Residential Customer’s concern, the customer service representative determines that the call should be transferred to another representative of the Contractor, the Residential Customer shall be connected with a customer service representative within thirty (30) seconds thereof.
Appears in 2 contracts
Samples: Residential Solid Waste & Recycling Collection Services Agreement, Franchise Agreement
Transferring Calls. During normal business hours, if after initially addressing a Customer’s caller's concern, the customer service representative determines that the call should be transferred to another representative of the ContractorCONTRACTOR, the Customer caller shall be connected with a customer service representative within thirty forty-five (3045) seconds thereof.
Appears in 1 contract
Samples: Contract for Pick Up and Disposal of Municipal Waste, Recycling, and Landscape Waste Removal
Transferring Calls. During normal business hours, if after initially addressing a Customer’s concern, the customer service representative determines that the call should be transferred to another representative of the Contractor, the Customer shall be connected with a customer service representative within thirty (30) 30 seconds thereof.
Appears in 1 contract
Samples: Residential Solid Waste & Recycling Services Agreement
