Transferring Calls. During normal business hours, if after initially addressing a Customer’s concern, the customer service representative determines that the call should be transferred to another representative of the Contractor, the Customer shall be connected with a customer service representative within thirty (30) seconds thereof.
Appears in 5 contracts
Samples: Services Agreement, Recycling Services Agreement, Waste Services Franchise Agreement
Transferring Calls. During normal business hours, if after initially addressing a Residential Customer’s concern, the customer service representative determines that the call should be transferred to another representative of the Contractor, the Residential Customer shall be connected with a customer service representative within thirty (30) seconds thereof.
Appears in 2 contracts
Samples: Collection Services Agreement, Residential Solid Waste Franchise Agreement
Transferring Calls. During normal business hours, if after initially addressing a Customer’s concern, the customer service representative determines that the call should be transferred to another representative of the Contractor, the Customer shall be connected with a customer service representative within thirty (30) 30 seconds thereof.
Appears in 1 contract
Samples: Services Agreement
Transferring Calls. During normal business hours, if after initially addressing a Customer’s caller's concern, the customer service representative determines that the call should be transferred to another representative of the ContractorCONTRACTOR, the Customer caller shall be connected with a customer service representative within thirty forty-five (3045) seconds thereof.
Appears in 1 contract
Samples: gurnee.il.us
