Transfers from Hay. If you or your new service provider ask us to, and your assigned account and mobile number are active, Hay will process a “transfer-out” or “port-out” request for your mobile number to your new service provider. You are responsible for all Charges, Fees and taxes associated with the transfer, including any applicable Cancellation Fee and unpaid account balances. Prepaid funds are non-refundable. Please refer to Section 58 to understand how to end your Agreement. Xxx is not responsible for any interruption, disruption or disconnection of any services associated with the mobile number which is the subject of a transfer request. A “transfer” of a mobile number does not include the transfer of any associated services (including voicemails), devices or apps.
