Trouble Isolation. 12.3.4.1 CLEC is responsible for its own End User Customer base and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. CLEC will perform trouble isolation on services it provides to its End User Customers to the extent the capability to perform such trouble isolation is available to CLEC, prior to reporting trouble to CenturyLink. CLEC shall have access for testing purposes at the Demarcation Point, NID, or Point of Interface. CenturyLink will work cooperatively with CLEC to resolve trouble reports when the trouble condition has been isolated and found to be within a portion of CenturyLink's network. CenturyLink and CLEC will report trouble isolation test results to the other. Each Party shall be responsible for the costs of performing trouble isolation on its facilities, subject to Sections 12.3.4.2 and 12.3.4.3.
12.3.4.2 When CLEC requests that CenturyLink perform trouble isolation with CLEC, a Maintenance of Service Miscellaneous Charge or a Trouble Isolation charge applies if the trouble is found to be on CLEC's side or on the End User Customer's side of the Demarcation Point. If the trouble is on the End User Customer's side of the Demarcation Point, CLEC is required to perform its own maintenance.
12.3.4.3 Before submitting a repair request to CenturyLink, CLEC will isolate trouble to the CenturyLink network and must submit test results indicating the location of the trouble when submitting the repair request. If a trouble ticket with test results is accepted by CenturyLink, and CenturyLink determines that the trouble is on the CLEC or the End User Customer's side of the Loop Demarcation Point, a Maintenance of Service Miscellaneous Charge or a Trouble Isolation Charge applies. When CLEC elects not to perform trouble isolation and CenturyLink performs tests at CLEC request, a Maintenance of Service Miscellaneous Charge or a Trouble Isolation charge applies if the trouble is not in CenturyLink's facilities, including CenturyLink's facilities leased by CLEC. When trouble is found on CenturyLink's side of the Demarcation Point, or Point of Interface, during the investigation of the initial or repeat trouble report for the same line or circuit within thirty (30) Days, Maintenance of Service Miscellaneous Charges or Trouble Isolation Charges shall not apply.
Trouble Isolation. When a trouble is reported by a subscriber served through a UNE, KMC will test its network to identify any problems. If no problems are identified with the KMC network, KMC will open a trouble report with Sprint. Sprint shall then test its portion of the network and perform repairs as required under this Agreement.
Trouble Isolation. 9.3.4.1 Pursuant to the applicable exchange and network service catalog, Qwest will xxxx appropriate Maintenance of Service Charges, set forth in Exhibit A, for dispatched work done by Qwest where the trouble is found to be on the end user’s side of the NID or trouble is found to be in RESELLER's portion of the network.
9.3.4.2 Maintenance of Service, set forth in Exhibit A, may be imposed by Qwest on RESELLER for other internal repair work incurred on behalf of RESELLER and later found to be in RESELLER network components.
Trouble Isolation. 12.3.4.1 VZW is responsible for its own End User Customer base and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. VZW will perform trouble isolation on services it provides to its End User Customers to the extent the capability to perform such trouble isolation is available to VZW, prior to reporting trouble to Qwest. VZW shall have access for testing purposes at the Demarcation Point, or Point of Interface. Qwest will work cooperatively with VZW to resolve trouble reports when the trouble condition has been isolated and found to be within a portion of Qwest’s network. Qwest and VZW will report trouble isolation test results to the other. Each Party shall be responsible for the costs of performing trouble isolation on its facilities, subject to Section 12.3.4.2.
12.3.4.2 When VZW elects not to perform trouble isolation and Qwest performs tests at VZW request, a Maintenance of Service Charge or a Trouble Isolation Charge shall apply if the trouble is not in Qwest’s facilities, including Qwest’s facilities leased by VZW. Maintenance of Service charges are set forth in Exhibit A. When trouble is found on Qwest’s side of the Demarcation Point, or Point of Interface during the investigation of the initial or repeat trouble report for the same line or circuit within thirty (30) Days, Maintenance of Service charges shall not apply.
Trouble Isolation. 12.3.4.1 WSP is responsible for its own End User Customer base and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. WSP will perform trouble isolation on services it provides to its End User Customers to the extent the capability to perform such trouble isolation is available to WSP, prior to reporting trouble to Qwest. WSP shall have access for testing purposes at the Demarcation Point, or Point of Interface. Qwest will work cooperatively with WSP to resolve trouble reports when the trouble condition has been isolated and found to be within a portion of Qwest’s network. Qwest and WSP will report trouble isolation test results to the other. Each Party shall be responsible for the costs of performing trouble isolation on its facilities, subject to Section 12.3.4.2.
12.3.4.2 When WSP elects not to perform trouble isolation and Qwest performs tests at WSP request, a Maintenance of Service Charge or a Trouble Isolation Charge shall apply if the trouble is not in Qwest’s facilities, including Qwest’s facilities leased by WSP. Maintenance of Service charges are set forth in Exhibit A. When trouble is found on Qwest’s side of the Demarcation Point, or Point of Interface during the investigation of the initial or repeat trouble report for the same line or circuit within thirty (30) Days, Maintenance of Service charges shall not apply.
Trouble Isolation. 12.1.1 Maintenance of Service for non-Qwest Trouble, per Half Hour or fraction thereof 12.1.1.1 Maintenance of Service - Basic $26.18 A 12.1.1.2 Maintenance of Service - Overtime $34.96 A 12.1.1.3 Maintenance of Service - Premium $43.76 A 12.1.2 Dispatch for non-Qwest Trouble $79.80 A Recurring Recurring Per Mile Non- Recurring REC REC per Mile NRC
Trouble Isolation. 12.3.1 WSP is responsible for its own End User Customer base and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. WSP will perform trouble isolation on services it provides to its End User Customers to the extent the capability to perform such trouble isolation is available to WSP, prior to reporting trouble to Qwest. Qwest will work cooperatively with WSP to resolve trouble reports when the trouble condition has been isolated and found to be in a portion of Qwest’s network. Qwest and WSP will report trouble isolation test results to each other. Each Party shall be responsible for the costs of performing trouble isolation on its facilities.
12.3.2 A Maintenance of Service charge shall apply if the trouble is not in Qwest’s facilities, including Qwest’s facilities leased by WSP. Maintenance of Service charges are set forth in Exhibit A. When trouble is found on Qwest’s side of the Point of Interface during the investigation of the initial or repeat trouble report for the same line or circuit within thirty (30) Days, Maintenance of Service charges shall not apply again.
Trouble Isolation. When a customer reports service trouble to the Company, and a service visit is made, if the trouble is not found in Company equipment or facilities, the customer shall be responsible for payment of Premises Work Charges, as set forth in Section 13 of the Exchange and Network Services Catalog. If the trouble is later found to be due to a failure of Company equipment, services or systems, the related service visit(s) will result in no charge to the customer. Credit allowance will not apply for an interruption of a service due to the failure of equipment, services or systems that are not provided by the Company.
Trouble Isolation. 9.3.4.1 Reseller is responsible for its own End User Customer base and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. Reseller will perform trouble isolation on services it provides to its End User Customers to the extent the capability to perform such trouble isolation is available to Reseller, prior to reporting trouble to CenturyLink. Reseller shall have access for testing purposes at the Demarcation Point, NID, or Point of Interface. CenturyLink will work cooperatively with Reseller to resolve trouble reports when the trouble condition has been isolated and found to be within a portion of CenturyLink's network. CenturyLink and Reseller will report trouble isolation test results to the other. Each Party shall be responsible for the costs of performing trouble isolation on its facilities, subject to Sections 9.3.4.2 and 9.3.4.3.
9.3.4.2 When Reseller requests that CenturyLink perform trouble isolation with Reseller, a Maintenance of Service charge will apply if the trouble is found to be on the End User Customer's side of the Demarcation Point. If the trouble is on the End User Customer's side of the Demarcation Point, and Reseller authorizes CenturyLink to repair trouble on Reseller's behalf, CenturyLink will charge Reseller the appropriate Additional Labor Charge set forth in Exhibit A in addition to the Maintenance of Service charge.
9.3.4.3 When Reseller elects not to perform trouble isolation and CenturyLink performs tests at Reseller request, a Maintenance of Service charge shall apply if the trouble is not in CenturyLink's facilities, including CenturyLink's facilities leased by Reseller. Maintenance of Service charges are set forth in Exhibit A. When trouble is found on CenturyLink's side of the Demarcation Point, or Point of Interface during the investigation of the initial or repeat trouble report for the same line or circuit within thirty (30) Days, Maintenance of Service charges shall not apply.
Trouble Isolation. 12.3.4.1 [SEE STATE SPECIFIC LANGUAGE FOR ID]Pursuant to applicable Exchange and Network Service Catalog, Qwest will xxxx appropriate Trouble Isolation Charges for dispatched work done by Qwest where the trouble is found to be on the end user’s side of the NID or trouble is found to be in CLEC's portion of the network.
12.3.4.2 Other Trouble Isolation Charges may be imposed by Qwest on CLEC for other internal repair work incurred on behalf of CLEC and later found to be in CLEC network components.
