Common use of Trouble Isolation Clause in Contracts

Trouble Isolation. 12.3.4.1 VZW is responsible for its own End User Customer base and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. VZW will perform trouble isolation on services it provides to its End User Customers to the extent the capability to perform such trouble isolation is available to VZW, prior to reporting trouble to Qwest. VZW shall have access for testing purposes at the Demarcation Point, or Point of Interface. Qwest will work cooperatively with VZW to resolve trouble reports when the trouble condition has been isolated and found to be within a portion of Qwest’s network. Qwest and VZW will report trouble isolation test results to the other. Each Party shall be responsible for the costs of performing trouble isolation on its facilities, subject to Section 12.3.4.2. 12.3.4.2 When VZW elects not to perform trouble isolation and Qwest performs tests at VZW request, a Maintenance of Service Charge or a Trouble Isolation Charge shall apply if the trouble is not in Qwest’s facilities, including Qwest’s facilities leased by VZW. Maintenance of Service charges are set forth in Exhibit A. When trouble is found on Qwest’s side of the Demarcation Point, or Point of Interface during the investigation of the initial or repeat trouble report for the same line or circuit within thirty (30) Days, Maintenance of Service charges shall not apply.

Trouble Isolation. 12.3.4.1 VZW WSP is responsible for its own End User Customer base and will have the responsibility for resolution of any service trouble report(s) from its End User Customers. VZW WSP will perform trouble isolation on services it provides to its End User Customers to the extent the capability to perform such trouble isolation is available to VZWWSP, prior to reporting trouble to Qwest. VZW WSP shall have access for testing purposes at the Demarcation Point, or Point of Interface. Qwest will work cooperatively with VZW WSP to resolve trouble reports when the trouble condition has been isolated and found to be within a portion of Qwest’s Qwest‟s network. Qwest and VZW WSP will report trouble isolation test results to the other. Each Party shall be responsible for the costs of performing trouble isolation on its facilities, subject to Section 12.3.4.2. 12.3.4.2 When VZW WSP elects not to perform trouble isolation and Qwest performs tests at VZW WSP request, a Maintenance of Service Charge or a Trouble Isolation Charge shall apply if the trouble is not in Qwest’s Qwest‟s facilities, including Qwest’s Qwest‟s facilities leased by VZWWSP. Maintenance of Service charges are set forth in Exhibit A. When trouble is found on Qwest’s Qwest‟s side of the Demarcation Point, or Point of Interface during the investigation of the initial or repeat trouble report for the same line or circuit within thirty (30) Days, Maintenance of Service charges shall not apply.