USAC Use of Vendor Offices. At no additional charge, Vendor will make available to USAC furnished space in each of the Vendor Service Locations listed in Section 5.1. Such space will include, but not be limited to, a separate room with at least two (2) workstations, access to the Internet, printers, fax and copier support and telephones. The USAC staff member(s) present at each Vendor Service Location will be permitted, without limitation, to perform daily review of operational metrics, address backlogs of application or customer service tickets, monitor the quality of the Services; coordinate with other USAC personnel on potential measures to remediate backlogs, inefficient processes, and high levels of escalations; and perform in person training on new USAC policy/procedure decisions. Vendor will also make temporary space available for occasional, short-term visits by other USAC staff, vendors, or other representatives (including without limitation USAC Auditors) for: in person coordination meetings, training, audits, or other general oversight of the operation upon reasonable advanced notice from USAC.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
USAC Use of Vendor Offices. At no additional charge, Vendor will make available to USAC furnished space in each of the Vendor Service Locations listed in Section 5.1. Such space will include, but not be limited to, a separate room with at least two (2) workstations, access to the Internet, printers, fax and copier support and telephones. The USAC staff member(s) present at each Vendor Service Location will be permitted, without limitation, to perform daily review of operational metrics, address backlogs of application or customer service tickets, monitor the quality of the Services; coordinate with other USAC personnel on potential measures to remediate backlogs, inefficient processes, and high levels of escalations; and perform in person training on new USAC policy/procedure decisions. Vendor will also make temporary space available for occasional, short-short term visits by other USAC staff, vendors, or other representatives (including without limitation USAC Auditors) for: in person coordination meetings, training, audits, or other general oversight of the operation upon reasonable advanced notice from USAC.
Appears in 1 contract
Samples: Master Services Agreement
USAC Use of Vendor Offices. At no additional charge, Vendor will make available to USAC furnished space in each of the Vendor Service Locations listed in Section 5.1Schedule 11. Such space will include, but not be limited to, a separate room with at least two (2) workstations, access to the Internet, printers, fax and copier support and telephones. The USAC staff member(s) present at each Vendor Service Location will be permitted, without limitation, to perform daily review of operational metrics, address backlogs of application or customer service tickets, monitor the quality of the Services; coordinate with other USAC personnel on potential measures to remediate backlogs, inefficient processes, and high levels of escalations; and perform in person training on new USAC policy/procedure decisions. Vendor will also make temporary space available for occasional, short-short term visits by other USAC staff, vendors, or other representatives (including without limitation USAC Auditors) for: in person coordination meetings, training, audits, or other general oversight of the operation upon reasonable advanced notice from USAC.
Appears in 1 contract
Samples: Master Services Agreement