USE OF PROPRIETARY SERVICE TOOLS FOR SUPPORT. HPE will require Customer's use of certain hardware and/or software system and network diagnostic and maintenance programs (“Proprietary Service Tools”), as well as certain diagnostic tools that may be included as part of the Customer’s system, for delivery of Support under certain coverage levels. Proprietary Service Tools are and remain the sole and exclusive property of HPE, are provided “as is,” and include, but are not limited to: remote fault management software, network Support tools, Insight Manager, Instant Support, and Instant Support Enterprise Edition (known as “ISEE”). Proprietary Service Tools may reside on the Customer's systems or sites. Customer may only use the Proprietary Service Tools during the applicable Support coverage period and only as allowed by HPE. Customer may not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools. Upon termination of Support, Customer will return the Proprietary Service Tools or allow HPE to remove these Proprietary Service Tools. Customer will also be required to:
Appears in 16 contracts
Samples: Partner Agreement, Partner Agreement, Partner Agreement
