Use of the Services. 4.1. Our Responsibilities. We shall: (i) provide to You Our Basic Support for the Services and/or Software Products at no additional charge, and/or premium support if purchased separately, (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week except for: (a) planned downtime (of which We shall give You a prior notice via the Site). We shall use commercially reasonable effort to ensure that such downtime interference to the Services will be as minimal as possible, or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), or Internet service provider failures or delays, and (iii) provide the Services only in accordance with applicable laws and government regulations.
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Samples: Service Subscription Agreement, Service Subscription Agreement, Service Subscription Agreement
Use of the Services. 4.1. 4.1 Our Responsibilities. We shall: (i) provide to You Our Basic Support for the Services and/or Software Products at no additional charge, and/or premium support if purchased separately, (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week except for: (a) planned downtime (of which We shall give You a prior notice via the Site). We shall use commercially reasonable effort to ensure that such downtime interference to the Services will be as minimal as possible, or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), or Internet service provider failures or delays, and (iii) provide the Services only in accordance with applicable laws and government regulations.
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Samples: A Service Subscription Agreement
Use of the Services. 4.13.1. Our Responsibilities. We shall: (i) provide to You Our Basic Support basic support for the Services and/or Software Products to You at no additional charge, and/or premium support if purchased separately, charge (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week week, except for: for (a) planned downtime (of which We shall give You a prior at least 8 hours notice via the Site). Services and which We shall use commercially reasonable effort to ensure that such downtime interference schedule to the Services will be as minimal as possibleextent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday Pacific Time), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floodfloods, firefires, earthquakes, civil unrest, acts of terror, strikes strikes, or other labor problems (other than those involving Our employees), or Internet service provider failures or delays, or denial of service attacks, and (iii) provide the Services only in accordance with applicable laws and government regulations.
Appears in 1 contract
Samples: Service Agreement
Use of the Services. 4.1. Our Responsibilities. We shall: (i) provide Our standard support for the purchased Services to You Our Basic Support for the Services and/or Software Products at no additional charge, and/or premium support if purchased separately, (ii) use commercially reasonable efforts to make the Purchased Services available 24 hours a day, 7 days a week week, except for: (a) planned downtime (of which We shall give You a prior at least 8 hours notice via the Site). Purchased Services and which We shall use commercially reasonable effort to ensure that such downtime interference schedule to the Services will be as minimal as possibleextent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday Central European Time, or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floodfloods, firefires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), or Internet service provider failures or delays, or denial of service attacks, and (iii) provide the Purchased Services only in accordance with applicable laws and government regulations.
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Samples: Lynx Master Subscription Agreement
Use of the Services. 4.1. Our Responsibilities. We shall: (i) provide support for the Purchased Services to You Our Basic Support for the Services and/or Software Products at no additional charge, and/or premium support if purchased separately, (ii) use commercially reasonable efforts to make the Purchased Services available 24 hours a day, 7 days a week week, except for: (a) planned downtime (of which We shall give You a prior at least 8 hours notice via the Site). Purchased Services and which We shall use commercially reasonable effort to ensure that such downtime interference schedule to the Services will be as minimal as possibleextent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday Pacific Time), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floodfloods, firefires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), or Internet service provider failures or delays, or denial of service attacks, and (iii) provide the Purchased Services only in accordance with applicable laws and government regulations.
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Use of the Services. 4.1. 4.1 Our Responsibilities. We shall: (i) provide to You Our Basic Support basic on-line support for the Purchased Services and/or Software Products at no additional charge, and/or premium upgraded support if purchased separatelyspecified in your Purchased Services, - support is not a substitute for reading the User Guide or Training (ii) use commercially reasonable efforts to make the Purchased Services available 24 hours a day, 7 days a week week, except for: (a) planned downtime (of which We shall give You a prior at least 4 hours’ notice via the Site). We shall use commercially reasonable effort to ensure that such downtime interference to the Services will be as minimal as possible, or website xxx.xxxxxxxxxxx.xxx (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor labour problems (other than those involving Our employees), or Internet service provider failures or delays, and (iii) provide the Purchased Services only in accordance with applicable laws and government regulations.
Appears in 1 contract
Samples: Scope Subscription Agreement
Use of the Services. 4.1. 3.1 Our Responsibilities. We shall: (i) provide to You Our Basic Support basic support for the Services and/or Software Products to You at no additional charge, and/or premium upgraded support if purchased separately, (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week week, except for: (a) planned downtime (of which We shall give You a prior at least 8 hours’ notice via the Site). Services and which We shall use commercially reasonable effort to ensure that such downtime interference schedule to the Services will be as minimal as possibleextent practicable during the weekend hours from 9:00 pm Friday to 6:00 am Monday Eastern Time), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floodfloods, firefires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), or Internet service services provider failures failure or delays, or denial of service attacks, and (iii) provide the Services only in accordance with applicable laws and government regulations.
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Use of the Services. 4.1. Our Responsibilities. We shall: (i) provide support for the Purchased Services to You Our Basic Support for the Services and/or Software Products at no additional charge, and/or premium support if purchased separately, (ii) use commercially reasonable efforts to make the Purchased Services available 24 hours a day, 7 days a week week, except for: (a) planned downtime (of which We shall give You a prior at least 8 hours’ notice via the Site). Purchased Services and which We shall use commercially reasonable effort to ensure that such downtime interference schedule to the Services will be as minimal as possibleextent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday Pacific Time), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floodfloods, firefires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), or Internet service provider failures or delays, or denial of service attacks, and (iii) provide the Purchased Services only in accordance with applicable laws and government regulations.
Appears in 1 contract
Use of the Services. 4.1. Our Responsibilities. We shall: (i) provide Our bronze level support for the Purchased Services to You Our Basic Support for the Services and/or Software Products at no additional charge, and/or premium upgraded support if purchased separately, (ii) use commercially reasonable efforts to make the Purchased Services available 24 hours a day, 7 days a week week, except for: (a) planned downtime (of which We shall give You a prior at least 8 hours notice via the Site). Purchased Services and which We shall use commercially reasonable effort to ensure that such downtime interference schedule to the Services will be as minimal as possibleextent practicable outside of normal business hours, or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floodfloods, firefires, earthquakes, civil unrest, acts of terror, strikes or other labor labour problems (other than those involving Our employees), or Internet service provider failures or delays, or denial of service attacks, and (iii) provide the Purchased Services only in accordance with applicable laws and government regulations.
Appears in 1 contract
Samples: GPL Pty LTD Terms and Conditions
Use of the Services. 4.1. 4.1 Our Responsibilities. We shall: (i) use our reasonable endeavours to provide Our basic support (to You Our Basic Support be determined at our sole discretion) for the Services and/or Software Products to You at no additional charge, and/or premium upgraded support if purchased separately, (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week week, except for: (a) planned downtime (of which We shall give You a prior at least seven (7) hours’ notice via the Site). Services and which We shall use commercially reasonable effort to ensure that such downtime interference schedule to the Services will be as minimal as possibleextent practicable during non-Business Hours), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floodfloods, firefires, earthquakes, civil unrest, acts of terror, strikes or other labor labour problems (other than those involving Our employees), or Internet service provider failures or delays, and or denial of service attacks; (iii) provide the Services only in accordance with applicable laws and government regulations.
Appears in 1 contract
Samples: Master Subscription Agreement
Use of the Services. 4.1. Our Responsibilities. We shall: (i) provide to You Our Basic Support for the Services and/or Software Products at no additional charge, and/or premium support if purchased separately, (ii) use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week except for: (a) planned downtime (of which We shall give You a prior notice via the Site). We shall use commercially reasonable effort to ensure that such downtime interference to the Services will be as minimal as possible, or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor labour problems (other than those involving Our employees), or Internet service provider failures or delays, and (iii) provide the Services only in accordance with applicable laws and government regulations.
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