User Council. The User Council will define, modify, and select the support services as defined within this document. 2.1 General Responsibilities. The User Council has the following general responsibilities under this agreement: 2.1.1 Define the level of system maintenance and operations services required and present this information to the Executive Council.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
User Council. The User Council will define, modify, modify and select the support services as defined within this document.
2.1 General Responsibilities. The User Council has the following general responsibilities under this agreement:
2.1.1 Define the level of system System maintenance and operations services required required, and present this information to the Executive Council.
2.1.2 The User Council will conduct business in a courteous and professional manner with the Technical Support Team.
2.1.3 The User Council will provide all information required to open a support request.
2.1.4 The User Council will log all information from the Technical Support Team required to establish contact information, document the nature of the problem and the Technical Support Team hardware/network environment, as applicable.
Appears in 1 contract
Samples: Service Level Agreement
User Council. The User Council will define, modify, modify and select the support services as defined within this document.
2.1 General Responsibilities. The User Council has the following general responsibilities under this agreement:
2.1.1 Define the level of system System maintenance and operations services required required, and present this information to the Executive Council.
2.1.2 The User Council will conduct business in a courteous and professional manner with all support staff.
2.1.3 The User Council will provide all information required to open a support request.
Appears in 1 contract
Samples: Service Level Agreement
